ek.get_data not providing all data for ticker 'GOLD.N'

Hello,

when using reuters python API, for the ticker = 'GOLD.N' I can only get data since 2019/01/03.

API code: ek.get_data(ticker,['TR.PriceClose;TR.Volume'],{'SDate':date_start,'EDate':date_end,'Frq':'D'})

This ticker has been around for a long time, and when I request data date_start = 1990/01/01 abd date_end = 2020/09/25, the output series only starts in 2019/01/03.

Best

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Accepted answers

f.janeiro

Hello Alex. Thank you for chasing this topic. I confirm that is now working correctly.

Best

All comments

Alex Putkov.1

@f.janeiro

I reproduced the issue you reported and raised it to Refinitiv Helpdesk for investigation. For your reference the case number is 09205378. Refinitiv Helpdesk will reach out to you with the results of their investigation or if they need any further details from you. In the meantime, as an immediate workaround, you can use the following call that does successfully retrieve timeseries of price and volume history for GOLD.N going back to 1990.

ek.get_data('GOLD.N',
            ['TR.CLOSEPRICE.date', 'TR.CLOSEPRICE', 'TR.ACCUMULATEDVOLUME'],
            {'SDate':'19900101', 'EDate':'20200925', 'Frq':'D'})

Alex Putkov.1

@f.janeiro

Thank you for your participation in the forum. According to the record for case 09205378 the issue you reported has been resolved and the data is now returned correctly. Would you mind confirming it works for you?

f.janeiro

Hello Alex. Thank you for chasing this topic. I confirm that is now working correctly.

Best

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