get_timeseries on RIC 'EURFVMc2' does not return any data

The query below doesn't return any data. The RIC is correct and has values on Eikon Desktop. Could you please let me know what is wrong with the query?

temp_df = ek.get_timeseries('EURFVMc2',

start_date = '2020-09-23T00:00:00',

end_date = '2020-10-01T00:00:00',

fields = 'CLOSE',

interval = 'daily')

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Accepted answers

pimchaya.wongrukun01

Refinitiv support team has fixed the problem as resolution below:

"Please be informed that the historical data/ daily time series has been back filled on the queried RIC EURFVMc2 and the same is reflecting fine on the Eikon.
The data was missing due to process failure from our end by not contributing data on EIKON. The issue has been fixed now and we have included extra checks to avoid this in future."

All comments

umer.nalla

Hi @clangevin

I tried your script as well the Price History tool in Refinitiv Workspace, and I can only get data for this year up until 6th of Mar 2020.

I will contact the helpdesk and find out why this is and get back to you.

umer.nalla

Hi @clangevin

The Content team have confirmed that data is not present in the database for the period March 7th to Sept 29th of this year. They are investigating and should respond within 1 working day.

In the meantime you should be able to get the required data using the main RIC 0#ERUFV: e.g.

clangevin

Thanks, my code runs based on the c1, c2, c3 .... naming convention that is common to RICs. All my variables are pulled that way so not really keen on using the specific monthly contracts.

pimchaya.wongrukun01

Refinitiv support team has fixed the problem as resolution below:

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