URGENT-Pilot Environment Asynchronous Screening Not Working

Hi Refinitiv Team,
We are facing one specific issue on our pilot environments i.e. Asynchronous screening request is not working correctly.
Asynchronous screening request call does not throws any specific error but subsequent AuditEvent request call does not return any response.
Below are the sample payloads requests in which Asynchronous screening is not working correctly thus auditevent request does not returns any response.
Sample Payload of screening request
(request-target): post /v1/cases/5nzbfkd9gzqv1f32jbqdm7sxa/screeningRequest
host: rms-world-check-one-api-pilot.thomsonreuters.com
date: Mon, 19 Oct 2020 12:29:46 GMT
Sample Payload of AuditEvents request
(request-target): post /v1/cases/5nzbfkd9gzqv1f32jbqdm7sxa/auditEvents
host: rms-world-check-one-api-pilot.thomsonreuters.com
date: Mon, 19 Oct 2020 12:29:46 GMT
content-type: application/json
content-length: 204
{"currentUserId":"","query" : "actionType==SCREENED_CASE;eventDate>=2020-10-19T12:29:41Z" },"sort": [{"columnName": "eventDate","order": "DESCENDING"}], "pagination": {"currentPage": 1,"itemsPerPage": 1}}
Let us know in case of any additional details needed. Please consider looking into it ASAP. We can have meeting in case required.
Answers
-
Can you please use the below query?
{"query": "actionType==SCREENED_CASE"}
Let us know how it goes.
0 -
After few hours i.e. post 9-10 hrs of reporting this issue on pilot environment, we can see Async Screenig requests are started working automatically without any issue.
We are good now on the reported issue but we would like to know the root cause of issue from Refinitiv on pilot environment.
0 -
Could you please share the response payload which you received initially?
0 -
We are facing same issue again today and still it persists i.e. Async WC screening calls are not getting screened or may be taking quite more time to screen the case.(PILOT Environment)
All our lower environment functionality of Async WC Screening calls are failing.
Below is the sample payload of one of Async WC call on pilot environment.
Sample payload of Async WC Screening Request
(request-target): post /v1/cases/5nzbfkdahk371f3vfe68qddap/screeningRequest
host: rms-world-check-one-api-pilot.thomsonreuters.com
date: Tue, 27 Oct 2020 14:50:28 GMT
Sample payload subsequent Audit WC request for which we are not getting any response with SCREENED_CASE
(request-target): post /v1/cases/5nzbfkdahk371f3vfe68qddap/auditEvents
host: rms-world-check-one-api-pilot.thomsonreuters.com
date: Tue, 27 Oct 2020 14:50:29 GMT
content-type: application/json
content-length: 204
{"currentUserId":"","query" : "actionType==SCREENED_CASE;eventDate>=2020-10-27T14:50:23Z" },"sort": [{"columnName": "eventDate","order": "DESCENDING"}], "pagination": {"currentPage": 1,"itemsPerPage": 1}}
0 -
We experiencing this problem too
0
Categories
- All Categories
- 3 Polls
- 6 AHS
- 36 Alpha
- 166 App Studio
- 6 Block Chain
- 4 Bot Platform
- 18 Connected Risk APIs
- 47 Data Fusion
- 34 Data Model Discovery
- 694 Datastream
- 1.5K DSS
- 630 Eikon COM
- 5.2K Eikon Data APIs
- 12 Electronic Trading
- 1 Generic FIX
- 7 Local Bank Node API
- 4 Trading API
- 2.9K Elektron
- 1.4K EMA
- 255 ETA
- 561 WebSocket API
- 39 FX Venues
- 15 FX Market Data
- 1 FX Post Trade
- 1 FX Trading - Matching
- 12 FX Trading – RFQ Maker
- 5 Intelligent Tagging
- 2 Legal One
- 25 Messenger Bot
- 3 Messenger Side by Side
- 9 ONESOURCE
- 7 Indirect Tax
- 60 Open Calais
- 281 Open PermID
- 46 Entity Search
- 2 Org ID
- 1 PAM
- PAM - Logging
- 6 Product Insight
- Project Tracking
- ProView
- ProView Internal
- 23 RDMS
- 2K Refinitiv Data Platform
- 732 Refinitiv Data Platform Libraries
- 4 LSEG Due Diligence
- LSEG Due Diligence Portal API
- 4 Refinitiv Due Dilligence Centre
- Rose's Space
- 1.2K Screening
- 18 Qual-ID API
- 13 Screening Deployed
- 23 Screening Online
- 12 World-Check Customer Risk Screener
- 1K World-Check One
- 46 World-Check One Zero Footprint
- 45 Side by Side Integration API
- 2 Test Space
- 3 Thomson One Smart
- 10 TR Knowledge Graph
- 151 Transactions
- 143 REDI API
- 1.8K TREP APIs
- 4 CAT
- 27 DACS Station
- 121 Open DACS
- 1.1K RFA
- 106 UPA
- 194 TREP Infrastructure
- 229 TRKD
- 918 TRTH
- 5 Velocity Analytics
- 9 Wealth Management Web Services
- 96 Workspace SDK
- 11 Element Framework
- 5 Grid
- 19 World-Check Data File
- 1 Yield Book Analytics
- 48 中文论坛