Error connecting to Eikon Desktop API

s397432

Hello,

I am trying to run the below script:

import eikon as ek

ek.set_app_key('xxxxxxxxx')

test=ek.get_news_headlines("AAPL.O",count=10)

and I get the below error:

P[17764] [MainThread 444] Error code 500 | Server Error: {"code":500,"message":"getaddrinfo ENOTFOUND emea1.apps.cp.extranet.thomsonreuters.biz emea1.apps.cp.extranet.thomsonreuters.biz:443","statusMessage":"Internal Server Error"}

P[17764] [MainThread 444] HTTP request failed: EikonError-Server Error: {"code":500,"message":"getaddrinfo ENOTFOUND emea1.apps.cp.extranet.thomsonreuters.biz emea1.apps.cp.extranet.thomsonreuters.biz:443","statusMessage":"Internal Server Error"}

michael.rockinger

We had a similar problem. It seems to result from the fact that the Python run does not find the Eikon port.

We solved the problem by uninstalling (several) versions of Python and to make a clean installation with Pip (and not Conda). Also we no longer used a virtual environment.

So without having identified the exact problem, we could get a fully operational installation.

s397432

This error appeared after I was switched to full subscription after my trial. This is the first time I try to use the API after the switch. Before it was working well under the trial

zoya faberov

https://community.developers.refinitiv.com/discussion/comment/68298#Comment_68298

Hello @s397432,

An intermittent error 500 often indicates a brief condition, an intermittent failure on the server side, which will usually resolve quickly and without any action required on the client side.

However, error message body ""getaddrinfo ENOTFOUND emea1.apps.cp.extranet.thomsonreuters.biz " appears to indicate that Eikon proxy acting on your behalf is not able to establish connectivity upstream, as it is not reaching the required endpoint.

If that is the case, the error will not resolve without action, the connectivity will need to be verified.

Can you ping emea1.apps.cp.extranet.thomsonreuters.biz successfully?

Takeshi.Matsuda

I think your code is correct, except that you should write "test" at the end. I have verified your code. (The App Key is hidden.)

Perhaps the cause is that your EIKON or Workspace is not online. (Temporarily offline / Not running App)

belgocanuck

I am getting the exact same error message with similar code.

belgocanuck

https://community.developers.refinitiv.com/discussion/comment/69002#Comment_69002

Thank you, I am using Conda, so your answer makes sense.

wasin.w

Hello @s397432

Sorry for the late reply, you can use "ping emea1.apps.cp.extranet.thomsonreuters.biz " command in a terminal/command prompt to test a connection from you machine to emea1.apps.cp.extranet.thomsonreuters.biz server.

You can find more detail regarding the ping command on this web site.