API response 500

BestQuant56

Hi // URGENT

i can t have the data eikon python

it worked but now it doesn t

selected=data1['RIC'].tolist()

data = ek.get_timeseries(selected,['CLOSE'],start_date=SD,end_date=ED,interval='monthly')

Traceback (most recent call last):

File "<ipython-input-19-5896114c36e7>", line 9, in <module>

data = ek.get_timeseries(selected,['CLOSE'],start_date=SD,end_date=ED,interval='monthly')

File "C:\ProgramData\Anaconda3\lib\site-packages\eikon\time_series.py", line 160, in get_timeseries

ts_result = eikon.json_requests.send_json_request(TimeSeries_UDF_endpoint, payload, debug=debug)

File "C:\ProgramData\Anaconda3\lib\site-packages\eikon\json_requests.py", line 92, in send_json_request

raise requests.HTTPError(str(response), response=response)

HTTPError: <Response [500]>

pf

Hi,

First actions will be:

• Stop Eikon Desktop,
• Clear Eikon cache (see here),
• then restart Eikon Desktop

Could you also detail useful infos:

• Python version
• eikon lib version (I suggest to upgrade to latest 1.1.7 version)
• Eikon Desktop Version

As you can reproduce, to get more information, you can:

• activate eikon logs (ek.set_log_level(1) before ek.set_app_key(...)
• configure Eikon Desktop logs to debug
• then run your script

And share:

• python output (without personal info like app key)
• APIProxy log from from Eikon Desktop log files
  => should be in C:\ProgramData\Thomson Reuters\Eikon Data\Logs\TRD\Eikon.<date>.<pid>\