App Key is valid, but isn't working, how to solve this problem?

victor.koyama

Hi,

I am trying to play the python code, however there is an error in the app key.

File "C:\Users\f3300139\Anaconda3\lib\site-packages\eikon\data_grid.py", line 192, in get_data

if result.get('responses'):

AttributeError: 'NoneType' object has no attribute 'get'

The eikon version is ==1.1.8

The nest -aysncio ==1.3.3

Im sure the app key is valid, i was using it last week.. please, could you help me?

Find more posts tagged with

python

eikon

workspace

eikon-data-api

refinitiv-dataplatform-eikon

workspace-data-api

app-key

Accepted answers

chavalit-jintamalit

Hi @victor.koyama

I think you have your company network restriction.

All comments

chavalit-jintamalit

Hi @victor.koyama

Have you tried restarting your machine and Eikon Desktop and re-try the API call?

victor.koyama

Yes, i already tried restarting my machine and eikon desktop and re-try the API call. Still has the same error..

chavalit-jintamalit

Hi @victor.koyama

Please try your appkey on the codebook app.

To launch codebook app, please type in codebook on the Eikon Search Bar and press enter.

Then navigate to \Examples\01 - Eikon Data API\1.0.0 - Eikon Data API - Get Data.ipyn

Replace 'DEFAULT_CODE_BOOK_APP_KEY' with your appkey and try it.

victor.koyama

Hi @chavalit.jintamalit , I tried doing what you said, it appears to me that the problem isn't the app key. When i run inside the codebook app, the code in Snapshot real-time pricing runs normally.

However, in my python it still appears the same error. See images below. Please could you help me identify why the code isn't working?

victor.koyama

@chavalit.jintamalit

chavalit-jintamalit

Hi @victor.koyama

I think you have your company network restriction.

victor.koyama

Hi @chavalit.jintamalit ,

Please, could you pass me the URL that the python tries to access Eikon?

Thank you!

chavalit-jintamalit

Hi @victor.koyama

EXPLORE OUR SITES