Elektron - Source dictionary service down

Satish.Pawar

Hi,

We received below messages from ADS (159.43.50.22:14002) on 02/06 around 13:24 EST and directory service never recovered and because of it application was not able to make any new subscription at which point we had to manually restart it:

02-06 13:24:13.991 [reuters-session-manager] DirectoryHandler.java:182 [INFO] DirectoryUpdate:
streamId: 2
filter:
Service:
serviceId: 467
[ GroupFilter:
group: 0000: 00 DD ..
status: State: Open/Suspect/None - text: "EaaS*hash4Bstatus-A23: Source has gone down, requesting from another source."
]
02-06 13:24:13.991 [reuters-session-manager] ElektronAdapter.java:387 [INFO] Requested service 'hEDD' is not up. Waiting for service to be up...
02-06 13:24:13.991 [reuters-session-manager] DirectoryHandler.java:175 [INFO] Received Source Directory Update
02-06 13:24:13.991 [reuters-session-manager] DirectoryHandler.java:182 [INFO] DirectoryUpdate:
streamId: 2
filter:
Service:
serviceId: 467
[ GroupFilter:
group: 0000: 00 DE ..
status: State: Open/Suspect/None - text: "EaaS*hash4Bstatus-A23: Source has gone down, requesting from another source."
]
02-06 13:24:13.991 [reuters-session-manager] ElektronAdapter.java:387 [INFO] Requested service 'hEDD' is not up. Waiting for service to be up...
02-06 13:24:13.992 [reuters-session-manager] DirectoryHandler.java:175 [INFO] Received Source Directory Update
02-06 13:24:13.992 [reuters-session-manager] DirectoryHandler.java:182 [INFO] DirectoryUpdate:
streamId: 2
filter:
Service:
serviceId: 467
[ GroupFilter:
group: 0000: 00 5C .\
status: State: Open/Suspect/None - text: "EaaS*hash4Astatus-A23: Source has gone down, requesting from another source."
]
02-06 13:24:13.992 [reuters-session-manager] ElektronAdapter.java:387 [INFO] Requested service 'hEDD' is not up. Waiting for service to be up...

Was there any issue with "159.43.50.22:14002" - ADS over this weekend?
Why source directory service never recovered?
Is there any recommended way of handling this scenario?

Thanks,
Satish

moragodkrit.chumsri_1

@Satish.Pawar

The below message indicates that the service hEDD that your app is requesting data has gone down, so the app could not receive the data. This should be in stale condition, and I believe that the stream state still open.

02-06 13:24:13.992 [reuters-session-manager] ElektronAdapter.java:387 [INFO] Requested service 'hEDD' is not up. Waiting for service to be up..

You have to reports this issue to the server support team. If it's EaaS server provided by Refinitiv, please open a support case to the Server Support team using Get Support | MyRefinitiv link.