Error 404 New machine

Hi, I changed my machine today and now I have this error message when I run an API query : EikonError: Error code 404 | Client Error: <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN""http://www.w3.org/TR/html4/strict.dtd"> <HTML><HEAD><TITLE>Not Found</TITLE> <META HTTP-EQUIV="Content-Type" Content="text/html; charset=us-ascii"></HEAD> <BODY><h2>Not Found</h2> <hr><p>HTTP Error 404. The requested resource is not found.</p> </BODY></HTML>

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Accepted answers

chavalit-jintamalit

Hi @Vincent G

My general request is to try to restart your machine, restart your Eikon Desktop.

Follow this https://developers.refinitiv.com/en/article-catalog/article/eikon-data-api-python-troubleshooting-refinitiv, test the instruction on step 3-6 and 3-7 to make sure that the API Proxy is running properly.

If this still does not help with the issue, you can submit a product support ticket on https://my.refinitiv.com/ and ask the helpdesk to escalate the issue to the Technical Service Group.

All comments

chavalit-jintamalit

Hi @Vincent G

My general request is to try to restart your machine, restart your Eikon Desktop.

If this still does not help with the issue, you can submit a product support ticket on https://my.refinitiv.com/ and ask the helpdesk to escalate the issue to the Technical Service Group.

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