Eikon API error

For network requirements, please contact Refinitiv Helpdesk at https://my.refinitiv.com/ and ask the helpdesk to escalate the ticket to Technical Service Group.

All comments

chavalit-jintamalit

Hi @Hidehiro.Nagase

Please refer to this troubleshooting.

https://developers.refinitiv.com/en/article-catalog/article/eikon-data-api-python-troubleshooting-refinitiv

Hidehiro.Nagase

Hi @chavalit.jintamalit

Thank you for your reply. Will let the client know about it.

Regards,

Hiro

Hidehiro.Nagase

Had tried the below solution but she has still a trouble. Could you anyone help this?

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import eikon as ek

ek.set_log_level(1)

ek.set_app_key(‘dummy：ダミーに変換してます’)

2021-04-16 16:46:31,918 P[14676] [MainThread 10812] Send GET request to http://127.0.0.1:9060/api/status to detect API Proxy...

2021-04-16 16:46:31,918 P[14676] [MainThread 10812] Request to http://127.0.0.1:9060/api/status

headers = {'x-tr-applicationid': ' dummy '}

params = None

2021-04-16 16:46:32,481 P[14676] [MainThread 10812] HTTP request response 404:

2021-04-16 16:46:32,481 P[14676] [MainThread 10812] Checking port 9060 response : 404 -

2021-04-16 16:46:32,481 P[14676] [MainThread 10812] Port 9060 was retrieved from .portInUse file

2021-04-16 16:46:32,481 P[14676] [MainThread 10812] Try to handshake on url http://127.0.0.1:9060/api/handshake...

2021-04-16 16:46:32,481 P[14676] [MainThread 10812] Request to http://127.0.0.1:9060/api/handshake

headers = {'Content-Type': 'application/json', 'x-tr-applicationid': ' dummy '}

params = None

2021-04-16 16:46:32,591 P[14676] [MainThread 10812] HTTP request response 404:

2021-04-16 16:46:32,591 P[14676] [MainThread 10812] Response : 404 -

2021-04-16 16:46:32,591 P[14676] [MainThread 10812] Response 404 on handshake port 9060 :

2021-04-16 16:46:32,591 P[14676] [MainThread 10812] Application ID: dummy

2021-04-16 16:46:32,591 P[14676] [MainThread 10812] Init a Desktop session with new app_key

2021-04-16 16:46:32,606 P[14676] [MainThread 10812] Port 9060 on local proxy was detected

＝＝＝＝

chavalit-jintamalit

Hi @Hidehiro.Nagase

I checked the user's Eikon variant and the user should have API feature enabled.

I would suggest that you check the user company network policy / proxy / firewall with their IT team.

For network requirements, please contact Refinitiv Helpdesk at https://my.refinitiv.com/ and ask the helpdesk to escalate the ticket to Technical Service Group.

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