error 500:unable to get local issuer certificate after I installed the new Eikon 4.0.54 desktop. ...

zimin.lu
zimin.lu Newcomer
in Eikon Data APIs

... Not problem if I go back to Eikon 4.0.51

Calling Eikon Python API without problem while using 4.0.51 Eikon desktop. After I installed Eikon 4.0.54, I got this error: eikonError.png

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Best Answer

  • Alex Putkov.1
    Alex Putkov.1 ✭✭✭✭✭
    Answer ✓

    @zimin.lu

    I can see that you have opened case 10099099 with Refinitiv Helpdesk for this issue. I have provided instructions to the Helpdesk for a config change they need to implement for your Eikon account. Refinitiv Support will inform you once this is done.

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