Encountering multiple issues...

Even a trial can include delayed marketprice data - where you would request delayed RICs e.g. /IBM.N , /VOD.L etc - where the / indicates delayed data.

However, looking at the console error log - the Watchlist size 0 suggests that you don't have any real-time licence - not even a trial one.

Please reach out to your Refinitiv Account Contact to confirm what if any trial licences you have been assigned.

Do you have a MachineID - which would have been received in a Welcome Emai? Please don't post the actual ID here just confirm if you have one.

All comments

What data / API are you licenced for / trying to use?

The Playground link you show is for DataGrid API - but the console app is for real-time streaming data?

The streaming data console error indicates you are not licenced for streaming data or your license has expired.

Hi umer.nalla! thank you for your very very quick response.

I am pleasantly surprised by your quick response!

We are actually in our trial with delayed feed meaning that we are not licensed for streaming data real-time.

So I guess "marketprice" api is included in realtime datastream. hence, we cannot use it.

If that's the case, could you please tell me where they have only the APIs for delayed feed?

We just want to test marketprice, price history, information regarding company of the stocks, and trading amounts / prices.

@umer.nalla forgot to tag you:(

Even a trial can include delayed marketprice data - where you would request delayed RICs e.g. /IBM.N , /VOD.L etc - where the / indicates delayed data.

However, looking at the console error log - the Watchlist size 0 suggests that you don't have any real-time licence - not even a trial one.

Please reach out to your Refinitiv Account Contact to confirm what if any trial licences you have been assigned.

Do you have a MachineID - which would have been received in a Welcome Emai? Please don't post the actual ID here just confirm if you have one.

hello @umer.nalla , we do have a machine ID, but our trial license is for only delayed feed only. We do not have any real-time license.

So in our case, what you are saying is that we are only able to test things with APIs with "/"?

So we should look for APIs with "/" to continue our trial right?

A MachineID can be licensed to access our Real-Time Streaming data - as well as other RDP APIs such a Symbology, historical pricing, news etc as agreed with your Refinitiv Account rep when you discussed and agreed to your trial.

So, if your Machine ID was correctly configured - you should be able to request streaming marketprice data - where instead of requesting RICs such as EUR= or VOD.L etc you would request /EUR= or /VOD.L e.g. for the example you were running:

new ItemStream.Params().Session(session)
.Name("/EUR=")
.OnRefresh((s, msg) => Console.WriteLine(msg))
.OnUpdate((s, msg) => Console.WriteLine(msg))
.OnError((s, err) => Console.WriteLine(err))
.OnStatus((s, msg) => Console.WriteLine(msg))))

However, looking at the console output, your login attempt is failing as you are licenced to a watchlist size of 0 - in other words, you cannot request any instruments at all.

As per my earlier post, please reach out to your Refinitiv Account Contact to confirm what if any trial licences you have been assigned. Point out to them that you see a Watchlist Size 0 error.

I may have identified your Refinitiv Account contact and emailed them - please do the same on your side too.

Hi @umer.nalla I am sorry I wish I could identify your account somehow but simply don't know how to do it.

I heard from our dev team, that they tried with machineID and various different combination. I will post a screenshot of us trying with censored machineID tomorrow.

Tomorrow, since it's quitting time here, we are going to try only the APIs with "/" so if all of them works I guess we are good since we applied for delayed feed for our trial.

On the other hand, I will contact our account contact to see what licenses we have been assigned and point out the Watchlist Size 0 error like you said.

Thank you for all the help and will keep you posted.

I have been advised that a new MachineID has been created for you - you should have received a Welcome Email - with the link to set the password for the new ID.

Please set the password, set the new MachineID in the example code and try running the example again.

I have been advised that you are licenced for the Wealth Streaming product and not the standard Real-Time Optimised service.

In view of this, it could be that the RDP.NET Library you are using is not able to identify the correct endpoint to connect to.

We are still investigating with the Wealth team - but in the meantime...

Are you able to run the MarketPriceRdpGwServiceDiscoveryExample example from websocket-api/Applications/Examples/RDP/CSharp at master · Refinitiv/websocket-api (github.com) and paste the complete endpoint list from the output (please don't post the full output here - as it may contain credentials) - just the list of endpoints e.g.

Sending service discovery request to https://api.refinitiv.com/streaming/pricing/v1/?transport=websocket

RECEIVED:
{
  "services": [
    {
      "port": 443,
      "location": [
        "ap-southeast-1a"
      ],
      "transport": "websocket",
      "provider": "aws",
      "endpoint": "apac-1-t3.streaming-pricing-api.refinitiv.com",
      "dataFormat": [
        "tr_json2"
      ]
    },
...more endpoints - please paste them all onto the forum....
  {
      "port": 443,
      "location": [
        "us-east-2b"
      ],
      "transport": "websocket",
      "provider": "aws",
      "endpoint": "us-east-2-aws-2-lrg.optimized-pricing-api.refinitiv.net",
      "dataFormat": [
        "tr_json2"
      ]
    }
  ]
}

Thank you.