AUD3Y=.ASK missing on some days but BID is present

HI,

We are doing a daily load from Refinitiv and are finding that we are missing some fields on some days. eg RIC AUD3Y= was missing ASK on 2021-10-12 11:55:25 AEDT (GMT+11), but every other day has been correct and on this day there was a BID. As this was intraday I would have thought that there would be values - or are zero rates not supplied? Shouldn't this field come through as well (even if zero or null)?

Thanks

Warren

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Accepted answers

Jirapongse

@w.murray

In real-time streaming, update messages contain fields with updated values. If fields are not in update messages, it could mean that fields' values haven't been updated or changed.

However, as mentioned by my colleague, it is better to contact the content export team for an explanation.

All comments

umer.nalla

Hi @w.murray

Unfortunately, the moderators on this forum are unable to investigate content related matters.

I recommend you raise a 'I believe content is incorrect or incomplete' ticket at Product Support | MyRefinitiv - so that the relevant Content team can investigate and advise you further.

w.murray

Thanks, but can you give me any guidance as to what this means? Does it mean simply that it wasn't contributed at this time and the previous value was removed? Or is there an issue with the collection?

Jirapongse

@w.murray

In real-time streaming, update messages contain fields with updated values. If fields are not in update messages, it could mean that fields' values haven't been updated or changed.

However, as mentioned by my colleague, it is better to contact the content export team for an explanation.

w.murray

OK, so what we have found is that the content varies depending on what the contributers does, so the code needs to handle python None, "N/A" and not being supplied at all.

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