-
Websocket connection is disconnecting using lseg.data library
Hi, I am using v2.1.1 of the lseg.data Python library to stream realtime data. My setup is working most of the time, but once in a while (every few days, but no set pattern), the websocket disconnects for ~2 seconds, during which I lose data. I have identified one such event and captured the logs surrounding the event,…
-
Hi - can you tell me why im getting "Text": "None" in my Ack message here?
Hi - this is the message in question - when i send the exact same message to a different source i get "Text": "OK", so I'm guessing it may be a core RTDS setting somewhere? 2025-08-19 09:25:46,189 - INFO - Sent market price post: {"Domain": "MarketPrice", "Ack": true, "PostID": 1, "PostUserInfo": {"Address":…
-
For LSEG Data chain.py, example using platform.deployed, getting A18: Service unknown.
The connection is to RTC. I see in a post need: \*rtc\*defaultJsonServiceId, I believe in RTC rtc.cnf. Is this correct ? How to use chain.py example to connect to local rtc ?
-
Stream timeouts on websocket under python lseg.data API
We're streaming LSEG data using the LSEG Data Library for Python, using lseg.data.content.pricing. Sometimes— seemingly at random (different times of day, sometimes after streams have been up for hours, other times after just minutes), we receive Stream.on_status events with the following (example) payload: status: {'ID':…
-
How to connect using Real-Time SDK EMA C# and RIC for FX
Hello, This actually a two questions post. I am trying to connect to RTO using EMA (LSEG.Ema.Core 3.4.0), however, I am struggling to do so (more on this later.) First, I am able to login and connect with websocket using example from MarketPriceRTOClientCredAuthExample project (I was given <client_id> and <client_secret>.)…
-
Error : "insufficient_scope",
Hi, Got one queries from one customer. They are trying to connect RTO V2 with websocket API Please advise what can cause the following error. Service ID: GE-Z762EPJPWZ3E { "error": { "id": "6a901c52-d936-4815-8670-3ea9bb49cac7", "code": "insufficient_scope", "message": "access denied. Scopes required to access the…
-
RTO Java example
Hello, Our client is currently migrating to v2 authentication and is in process of testing the following RTO Java sample code: websocket-api/Applications/Examples/RTO/java/MarketPriceRTOClientCredAuth.java at master · Refinitiv/websocket-api · GitHub They are concerned that the MarketPriceRTOClientCredAuth.java posted on…
-
Custom application for RTDS. connection via Websocket. How to define applciation id
Hello, We are developing custom application (connection to RTDS via Websocket ) on behalf of the client. Can you please advise what number we should to hardcode for application id? IS there any best practices? Thanks in advance, Regards, Alex
-
Websocket connection to ADS
I am trying to connect to Refinitiv Real-Time Distribution System to extract time-series data on sector ETF sentiment score and relevancy. I am following this tutorial () but running into an issue when defining the ADS address: ws_address = "ws://{}:{}/WebSocket".format(hostname, port) ... Where can I get a valid hostname…
-
View Item Request Rejected
I am attempting to receive real-time data via streaming with a View Item Request, but I am unable to receive the data, which has left me perplexed. Although I suspect issues with the permissions granted, I am currently at a loss as to what to investigate. Could you kindly advise on what should be investigated or, if known,…
-
AppAuthorizationFailed even though we have valid access
Hi Team, Recently we have raised the request to get the access for WebSocket API (contrib-ws1-amers1.int.refinitiv.com), first 3 days we can able to connect to this API and push the data, but all of sudden we used to get Authentication unsuccessful message. after 4 to 5 hours the issue got fixed. We need to understand why…
-
“A46: Item was reopened under new stream.”
Hi I'm using RTO service via Websocket, suddenly it stopped working on an environment. This is the only machine that is connected to this account. Kindly find attached log for reference. How would I fix the issue? It seems that price don't come after and the message is repeating. Thank you.
-
Connect to the desktop session by using the R Library
I recognise that all support is basically focused on Python, but I don’t want to run another Python-based system next to the R-based system we already have. However, going through the Python documentation, it seems to me that, under-the-hood, the Eikon Data API is just JSON over WebSocket on localhost:9000. Therefore, it…
-
How long will it take for a ping to be sent?
In the "24 Ping and Pong Messages" chapter of WebsocketAPI_ProtocolSpecification.pdf, It say that if a Refinitiv server doesn't receive traffic for a certain period of time, it will send a Ping message to the application. Regarding this "certian period of time", how many seconds does it specifically refer to?
-
How to reflect the updated access token in Websocket communication.
How can we update the access token in the WebSocket session? Based on the documentation, we believe that the latest access token can be updated in the WebSocket session by using the following request format: { "Domain": "Login", "ID": 1, "Key": { "Elements": { "ApplicationId": "555", "AuthenticationToken":…
