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RTO-What is the policy / protocol for fail over? Will client various API keys?
Can you please help with protocol for fail over for RTO WebSocket API.
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Error with websocket API connection to https://api.refinitiv.com/streaming/pricing/v1/
I am running the following example code: https://github.com/Refinitiv/websocket-api/blob/master/Applications/Examples/RTO/python/market_price_rto_service_discovery.py as follows: ``` python3 market_price_rto_service_discovery.py --user "" --password "" --clientid "" The output is: ``` Sending authentication request with…
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How to post data for multiple symbols?
Hello, https://github.com/Refinitiv/websocket-api/blob/master/Applications/Examples/java/MarketPricePosting.java We have made use of the above example to update data for symbols in WebSocket API. Please note that the above example does not explain/demonstrate the steps to update data for multiple symbols and we have been…
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Some RICs receive nulls at certain times.
I am making a streaming request for MarketPrice at RTO using View. When streaming to some RICs, including ".PSI", the data for each FID is received as "null" around 0:00 (UTC).Can I understand this "null" data to be reset data? By the way, if I receive data after that, I am able to receive it with data entered for each…
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What's the significance of the last number in batch responses?
I’m implementing batch requests using the WebSocket API and have a question about the status response. The response text includes something like: Processed 3 total items from Batch Request. 3 Ok. I understand that in this case, three streams would be created. However, if I intentionally include an invalid RIC in the batch,…
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Websocket connection is disconnecting using lseg.data library
Hi, I am using v2.1.1 of the lseg.data Python library to stream realtime data. My setup is working most of the time, but once in a while (every few days, but no set pattern), the websocket disconnects for ~2 seconds, during which I lose data. I have identified one such event and captured the logs surrounding the event,…
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Hi - can you tell me why im getting "Text": "None" in my Ack message here?
Hi - this is the message in question - when i send the exact same message to a different source i get "Text": "OK", so I'm guessing it may be a core RTDS setting somewhere? 2025-08-19 09:25:46,189 - INFO - Sent market price post: {"Domain": "MarketPrice", "Ack": true, "PostID": 1, "PostUserInfo": {"Address":…
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For LSEG Data chain.py, example using platform.deployed, getting A18: Service unknown.
The connection is to RTC. I see in a post need: \*rtc\*defaultJsonServiceId, I believe in RTC rtc.cnf. Is this correct ? How to use chain.py example to connect to local rtc ?
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Stream timeouts on websocket under python lseg.data API
We're streaming LSEG data using the LSEG Data Library for Python, using lseg.data.content.pricing. Sometimes— seemingly at random (different times of day, sometimes after streams have been up for hours, other times after just minutes), we receive Stream.on_status events with the following (example) payload: status: {'ID':…
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How to connect using Real-Time SDK EMA C# and RIC for FX
Hello, This actually a two questions post. I am trying to connect to RTO using EMA (LSEG.Ema.Core 3.4.0), however, I am struggling to do so (more on this later.) First, I am able to login and connect with websocket using example from MarketPriceRTOClientCredAuthExample project (I was given <client_id> and <client_secret>.)…
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Error : "insufficient_scope",
Hi, Got one queries from one customer. They are trying to connect RTO V2 with websocket API Please advise what can cause the following error. Service ID: GE-Z762EPJPWZ3E { "error": { "id": "6a901c52-d936-4815-8670-3ea9bb49cac7", "code": "insufficient_scope", "message": "access denied. Scopes required to access the…
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RTO Java example
Hello, Our client is currently migrating to v2 authentication and is in process of testing the following RTO Java sample code: websocket-api/Applications/Examples/RTO/java/MarketPriceRTOClientCredAuth.java at master · Refinitiv/websocket-api · GitHub They are concerned that the MarketPriceRTOClientCredAuth.java posted on…
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Custom application for RTDS. connection via Websocket. How to define applciation id
Hello, We are developing custom application (connection to RTDS via Websocket ) on behalf of the client. Can you please advise what number we should to hardcode for application id? IS there any best practices? Thanks in advance, Regards, Alex
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Websocket connection to ADS
I am trying to connect to Refinitiv Real-Time Distribution System to extract time-series data on sector ETF sentiment score and relevancy. I am following this tutorial () but running into an issue when defining the ADS address: ws_address = "ws://{}:{}/WebSocket".format(hostname, port) ... Where can I get a valid hostname…
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View Item Request Rejected
I am attempting to receive real-time data via streaming with a View Item Request, but I am unable to receive the data, which has left me perplexed. Although I suspect issues with the permissions granted, I am currently at a loss as to what to investigate. Could you kindly advise on what should be investigated or, if known,…
