Error : "insufficient_scope",

nopporn.maneewong0

Hi,

Got one queries from one customer. They are trying to connect RTO V2 with websocket API

Please advise what can cause the following error.

Service ID: GE-Z762EPJPWZ3E

{

               "error": {

                               "id": "6a901c52-d936-4815-8670-3ea9bb49cac7",

                               "code": "insufficient_scope",

                               "message": "access denied. Scopes required to access the resource: [trapi.streaming.pricing.read]. Missing scopes: [trapi.streaming.pricing.read]",

                               "status": "Forbidden"

               }

}

Jirapongse

@nopporn.maneewong0

Thank you for reaching out to us.

It is a permission issue. The client's account doesn't have the trapi.streaming.pricing.read scope so it can't access the service discovery endpoint (https://api.refinitiv.com/streaming/pricing/v1/?transport=websocket).

tboonte

@Jirapongse , thank you for quick response.

Regarding entitlement, how do I confirm whether I have access or not?

Is it something that a customer can check on his/her own, or does it need LSEG rep to check?

raksina.samasiri

Hi @tboonte ,

To check account's entitlement, please contact your LSEG account representative.
I hope this helps and please let me know in case there's any other questions.