View Item Request Rejected

Noob_Developer

I am attempting to receive real-time data via streaming with a View Item Request, but I am unable to receive the data, which has left me perplexed. Although I suspect issues with the permissions granted, I am currently at a loss as to what to investigate. Could you kindly advise on what should be investigated or, if known, explain the cause of this issue?

Below are the WebSocket communication request and the corresponding response message:

Sent Request Message:
{"ID":2,"Key":{"Name":"JPY="},"View":["BID","ASK"],"Streaming":true}

Received Message:

[{"ID":2,"Type":"Status","Key":{"Service":"ELEKTRON_DD","Name":"JPY="},"State":{"Stream":"Closed","Data":"Suspect","Code":"NotEntitled","Text":"A21: DACS User Profile denied access to vendor\u000a"}}]

raksina.samasiri

Hi @Noob_Developer ,

The error message "DACS User Profile denied access to vendor …" indicates that your account doesn't have permission to access this content. Please contact your LSEG account team or Sales team directly to verify the account's permission.

Noob_Developer

Thank you for your response.Following your advice, I will reach out and inquire about this issue.

raksina.samasiri

You're welcome. Thank you for participation in the forum.