client only with messenger ID and asking whether messenger API is available.
Hello, which sanction lists do Refinitiv use to complete their checks?
Hello, I am trying to authenticate a new bot which was provisioned a few months ago via the `https://api.refinitiv.com/auth/oauth2/beta1/token` gateway. I am getting error message: `{"error":"access_denied" ,"error_description":"Invalid username or password." }` Is there a way I can reset the bot password? I believe this…
Hi, Previously we could download the bot API via Refinitiv developer , but now I can't find the download link anymore, the closest I could find is a GitHub repo (latest version is 1.5.0 Oct 2023): LSEG-API-Samples/Example.MessengerChatBot.Python: The Messenger Bot API example/demo source code in Python language.…
Hello I have a bussines requirement to get some data from chats that are in here: [Eikon Messenger Platform](https://collab.platform.refinitiv.com/eikonmessenger). So I want to create an application that will be able to get messages exchanged in provided chatroom to extract some data from these. I was looking at your…
Hi, I'm looking information of Messenger BOT API, is there a REST API service or another way to reset the password of a BOT account? We need to implement a password rotation process for a customer. Thank you in advance.
Hi, The bot we are using was added to many chatrooms in the past, and some of them are no longer in use. Is there any way we can get the bot removed from these chatrooms so that they no longer appear when we call the list_chatrooms method (in the example bot API) ? Thanks and regards, Keng Onn
Hi, I am able to remove the chatbot from bilateral chatrooms using the URL below (as instructed by the BOT Messenger API documentation) https://api.refinitiv.com/messenger/beta1/chatrooms/{chatroom_id}/participants /remove where chatroom_id is "groupchat-XXXXX". But I am unable to do so for managed chatrooms using this…
Hi, Recently, our user found that our chatbot was disconnected from one of the chatrooms it was supposed to be monitoring. The strange thing was that the icon was green, but the chatbot name itself was greyed out. See screenshot below: In contrast, when the chatbot is connected, it looked like this: The strange thing was…
...when chatbot is disconnected? First off, thanks so much for providing the BOT Messenger API! Just to check, for cases when the chatbot gets disconnected due to unexpected reasons (e.g. network down, Refinitiv server down, etc), is there any way we can retrieve past chatroom messages that have been sent while the chatbot…
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