Eikon messenger API

DMocanu

Hello,

My name is Dragos Mocanu, and I represent the IT team at Commerg Ltd. (we currently have a contractual relationship with Refinitiv, submitting data to your platform).

We are exploring the possibility of using the Eikon Messenger API to automatically retrieve our brokers' conversations with clients from Eikon into our database. This data would help us enhance our services and better support our operations.

From the documentation I reviewed (Messenger Side by Side API), it appears that the API is currently uni-directional and doesn’t support this functionality. However, I noticed indications suggesting this capability might become available in the future.

Could you please provide an estimation of when this functionality might be available? Alternatively, if this feature is already supported, could you direct me to the relevant documentation or resources to help us get started?

Thank you for your time and assistance. I look forward to your response.

Best regards,
Dragos Mocanu

wasin.w

Hello @DMocanu

Thank you for reaching out to us.

Please be informed that the Q&A forum is dedicated to the LSEG APIs general usage questions. We, Developer Relations team cannot help with the product feature request or release schedule questions.

I am checking with the Messenger team, and I will get back to you.

DMocanu

Hello,

Thank you for your help and sorry for asking my questions in the wrong place!

Kind regards,

Dragos Mocanu

wasin.w

Hello @DMocanu

Sorry for the late reply. I got the following update from the Product team.

We are building a new Messenger User Feed for LSEG Messenger that will replacement to the existing depreciated API to be launched in 2025.

I hope this information helps.

DMocanu

Hello,

Thank you so much for the reply!

Best regards