Error code 500 | Server Error: Internal Server Error on Eikon Data API

Hello,

We got an issue with romualdo.padovano@totsa.com.

He got this error :

Error code 500 | Server Error: {"code":500,"message":"getaddrinfo ENOTFOUND apac1.apps.cp.thomsonreuters.com apac1.apps.cp.thomsonreuters.com:443","statusMessage":"Internal Server Error"}

It seems we already have this kind of error in the past.

Please check the case: 10348085 .

Could you please do the same?

Many Thanks,

Best Regards,

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Accepted answers

zoya faberov

Hello @oualid.mahiouz and all,

From the case resolution, the issue as reported was resolved by adding configuration to Eikon user account on our side.

All comments

nick.zincone

Hi @oualid.mahiouz

Can you please provide the version of the Eikon Data Library you are using and the code snippet that is resulting in the error.

zoya faberov

Hello @oualid.mahiouz and all,

From the case resolution, the issue as reported was resolved by adding configuration to Eikon user account on our side.

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