Eikon API Error no proxy address identified

Xueying

Hello, I am using Python 3.6 and eikon package of 1.1.14. When I try ek.StreamingPrices() method, I cannot open the connection. Do you have any solutions?

raksina.samasiri

hi @Xueying ,

Could you try to update the Eikon desktop to version 4.0.46?

I tried on this Eikon desktop version with the libraries below and it works

• Eikon Library 1.1.14
• Python 3.6.10
• httpx to 0.19.0

raksina.samasiri

hi @Xueying

Have you tried restarting Eikon and/or your PC? If it still does not resolve, please see this troubleshooting guide and post your log files here along with the current versions that you're using of

• Eikon desktop
• Eikon library
• Python

In addition, the same code you're using is working fine on my machine.

raksina.samasiri

hi @Xueying ,

or if you're using Python library httpx 0.20.0, you may follow the suggestion in this thread to downgrade the version of httpx to 0.19.0.

Xueying

https://community.developers.refinitiv.com/discussion/comment/88529#Comment_88529

Still did not work after I downgraded httpx to 0.19.0. I am using

Eikon desktop 4.0.55

Eikon Library 1.1.14

Python 3.6.10