Unable to resolve all requested identifiers "CLK8^1"

Hi there,

Please suggest why the following ticker is not available while other neighbor tickers are OK.

Regards,

zhangjin

sFirstNotice, eikonerr = ek.get_data(["CLK8^1"], ['TR.FOFirstNoticeDay'])
eikonerr
[{'code': 412, 'col': 1, 'message': 'Unable to resolve all requested identifiers.', 'row': 0}]

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Accepted answers

raksina.samasiri

hi @zhangjin

this forum is dedicated to software developers using Refinitiv APIs. The moderators on this forum do not have deep expertise in every bit of content available through Refinitiv products, which is required to answer content questions such as this one.

The best resource for the content questions is the Eikon support team, which can be reached by submitting queries through MyRefinitv. The support team will either have the required content expertise ready available or can reach out to relevant content experts to get the answer for you.

However, in this case, case number 11120632 was raised on behalf of you and the support team is going to contact you to clarify the reason why this identifier cannot be resolved soon.

All comments

raksina.samasiri

hi @zhangjin

However, in this case, case number 11120632 was raised on behalf of you and the support team is going to contact you to clarify the reason why this identifier cannot be resolved soon.

Shadab Hussain

Hi @zhangjin,

This question is on Eikon content and Eikon content experts will be the best resource to engage. Suggest to submit directly via Refinitiv Helpdesk Online -> Content -> Eikon and inquiry into obtaining this data. Please try providing the complete details of the content that you require to identify, and not to mention that you have an API question or issue, in order to avoid being routed back to this forum.

zhangjin

Hi Raksina, Got your email, this issue is with Eikon Python API

raksina.samasiri

hi @zhangjin

yeah, as checked, this issue also persists while getting the same data using Eikon Excel =@TR formula as well, which means this does not just occur only at the API level, so the ticket has been raised to the content-specialist team to clarify.

Hope this could help.

nick.zincone

Hi @zhangjin

I just tried your code and it did not complain about the instrument. Just to confirm, does this response still occur and only happen with this instrument? Looking at the instrument within Search, it appears to be de-activated that expired on 2018-04-20. As far as I can see, the only information I can get out of this instrument is:

df,err = ek.get_data("CLK8^1", ["TR.InstrumentDescription", "TR.AssetCategory"])

Which returns: "NYMEX Light Sweet Crude Oil...." (Commodity Future).

zhangjin

@nick.zincone HI I also got your returns while checking description of this ticker, it looks the issue is the first notice date.

why don't you try the command I supplied in my post and check if you have the same issue as mine?

ek.get_data(["CLK8^1"], ['TR.FOFirstNoticeDay'])

nick.zincone

Hi @zhangjin,

The only fields that return data are the ones I included in my previous answer. When I initially tried 'TR.FOFirstNoticeDay', I received an '<NA'>, not the same error you received. Can you confirm if you receive an '<NA>'? Or still receiving an error. If you are seeing an error, can you confirm the version of the library you are using?

ek.__version__

zhangjin

hi @nick.zincone

The version is '1.1.14'

[a,b] = ek.get_data(["CLK8^1"], ['TR.FOFirstNoticeDay'])
a
0 TR.FOFIRSTNOTICEDAY
0 CLK8^1 <NA>
b
[{'code': 412, 'col': 1, 'message': 'Unable to resolve all requested identifiers.', 'row': 0}]

raksina.samasiri mentioned you in a comment on Unable to resolve all requested identifiers "CLK8^1" on Forum | Refinitiv Developer Community:

hi @zhangjin yeah, as checked, this issue also persists while getting the same data using Eikon Excel =@TR formula as well, which means this does not just occur only at the API level, so the ticket has been raised to the content-specialist team to clarify. Hope this could help.</blockquote<>

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