Eikon Excel add-in - Refresh All Workbooks - not working

Hi,
I am using Eikon Excel add-in, and have a strange behavior when Refreshing Data.
I use Option RIC and want to get the underlying RIC and the underlying Last Price.
In order to do that, I must first Click on “Refresh – All Workbooks”, but this just pulls the underlying RIC, but not the Underlying Last price.
In order to get the Underlying Last price then I must in a second step select the Column X of the Underlying Last price and select “Refresh - Selection”
Please find screenshots bellow.
Why is this behaving in such a way? Is there a workaround, so that everything gets refreshed with one click?
Thanks in advance.
1-step
2-step
Best Answer
-
Hello @marko.kuhar ,
For help with Eikon Excel usage for Refinitiv customers, please engage with Eikon Excel support experts directly by opening a case at Refinitiv Helpdesk Online -> Help with Product -> Eikon and include the complete details of your inquiry.
This forum can be of most help to you with Eikon Data APIs related questions and discussions.
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