Python APi Eikon get data is not Fetching ( error 502) ,

ek.get_data(["0#.SPX"],[{'TR.CompanyMarketCap':{'sort_dir':'desc'}}]),

This is the code I'm using to fetch data from eikon, but unfortunately it throwing me an error, (error 502)

Please help me with this issue.

Thank you

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I can run it properly.

df, err = ek.get_data(["0#.SPX"],[{'TR.CompanyMarketCap':{'sort_dir':'desc'}}])

You can enable logging in the API to verify the problem.

ek.set_log_level(1)
ek.set_app_key('<app key>')

I can run it properly.

df, err = ek.get_data(["0#.SPX"],[{'TR.CompanyMarketCap':{'sort_dir':'desc'}}])

You can enable logging in the API to verify the problem.

ek.set_log_level(1)
ek.set_app_key('<app key>')

Yes the code is fine, but for some reason in my system it throws this error and doesn't fetch the values.

eikon.eikonError.EikonError: Error code 502 | Server Error:

Let me know your thoughts.

Please enable logging and share it. You can use the below code to enable logging.

ek.set_log_level(1)
ek.set_app_key('<app key>')

Were you able to enable logging as suggested by @Jirapongse ?

Please share by zipping and attaching, or share the relevant excerpt so that we can progress with this discussion and try to help with the issue.