Cannot open Codebook

Hi Team,
This is Minako from Frontline Support technical team.
I have received an inquiry from Refinitiv employee that she cannot open codebook.
Should this user raise a ticket to you or to GSD?

Please let me know.

Best Regards

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Accepted answers

raksina.samasiri

Hi @minako.okina01 ,

This forum is more for programming-type queries, rather than product queries (This question is about the Codebook app in Refinitiv workspace/Eikon Desktop).

Plus, regarding an error message returned, it seems like the internal support ticket has been automatically created and will be reviewed by the product development team. However, you may check with them for an update

Note: for an external clients, if you're facing this issue, you can raise this issue to the product team directly via MyRefinitiv. That way the product team can investigate this error

Please let me know in case you have any further questions

All comments

raksina.samasiri

Hi @minako.okina01 ,

This forum is more for programming-type queries, rather than product queries (This question is about the Codebook app in Refinitiv workspace/Eikon Desktop).

Note: for an external clients, if you're facing this issue, you can raise this issue to the product team directly via MyRefinitiv. That way the product team can investigate this error

Please let me know in case you have any further questions

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