Duplicate cases with saveAndScreen

When calling the endpoint https://api-worldcheck.refinitiv.com/v2/cases/saveAndScreen, we sometimes get duplicates of caseID, but there is no duplicate call

Exemple : caseID EMODALUZTHEO20220918 which is created twice on October 17, 2022 at 4:15 a.m., but is send only once

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screening-api

Hello @stephane.py, thank you for reaching out to us! I am going to investigate further and will get back to you once I have more information.

Best,

Judith

Hello @stephane.py, I have emailed you separately to answer your queries.

Best,

Judith

Is it possible to post an answer here as guidance for all community members who have a similar question?

Thanks,
AHS

Hello @raksina.samasiri - thank you for your feedback! I will definitely do so after @stephane.py and I have our meeting. Thank you!

Best,

Judith

Hello

In fact, the error came from our application, which sent the same caseID twice in two separate bulks.