DSS does not return CUSIP, ISIN, or SEDOL

jayzoww · June 2017

I am attempting to retrieve the CUSIP, ISIN, and SEDOL of a list of instruments but I am not getting any values being returned. Attempted this using tutorial 8 : T&C On Demand Extraction where the default fields are CUSIP etc. and I am still not receiving any results either.

Looking through the web client, attempting a manual report also does not return any results, so could this be an issue with my account or the server?

jayzoww · June 2017

Turns out this is an account privileges error, not an error on the part of the server or the request.

Christiaan Meihsl · June 2017

@jayzoww, can you please share the details of your request, in particular the body (including the list of instruments). That will help us debug.

jayzoww · June 2017

https://community.developers.refinitiv.com/discussion/comment/15133#Comment_15133

static string[] CreateRequestedFieldNames()
        {
            string[] requestedFieldNames = { "RIC", "CUSIP", "ISIN", "SEDOL", "Issuer OrgID", "Currency Code" };
            return requestedFieldNames;
        }
static InstrumentIdentifier[] PopulateInstrumentIdentifiers()
        {
InstrumentIdentifier[] instrumentIdentifiers = new InstrumentIdentifier[1];
            instrumentIdentifiers[0] = new InstrumentIdentifier
            {
                IdentifierType = IdentifierType.Ric,
                Identifier = "IBM.N"
            };
            return instrumentIdentifiers;
        }

jayzoww · June 2017

https://community.developers.refinitiv.com/discussion/comment/15133#Comment_15133

I have also found that the web client does not return those requested fields either with a manual report.

Christiaan Meihsl · June 2017

https://community.developers.refinitiv.com/discussion/comment/15144#Comment_15144

@jayzoww, Tutorial 8 is a Composite extraction, whereas Tutorial 7 is a T&C.

I have just tried running the Postman calls (from the downloadable collection) for both Tutorials 7 and 8, they work fine and return data for IBM.N as expected.

Can you try running the tutorial calls from Postman ? I'd like to understand if the issue is related to your account or to the way you submit the request.

jayzoww · June 2017

https://community.developers.refinitiv.com/discussion/comment/15134#Comment_15134

Ah let me clarify, I was using the .NET SDK tutorial, and I opened the tutorial, added the reference assemblies, and entered my credentials. I proceeded to run the default tutorial code and the returned values is :