Permission error within API but not within Eikon/Excel

Client is getting a non-permissioned error message on two codes AARQU00 and PGACT00 which he has delayed access to within Eikon and Excel (able to pull via RHistory)

Running this into Python:

import
pandas as pd

import
eikon as ek

ek.set_app_key('')

def
eikon_prices(rics, start_date):

data = [ek.get_timeseries(r,

start_date = start_date,

fields='CLOSE',

interval='daily'

) for r in rics]

data = pd.concat(data, axis=1)

return data

data =
eikon_prices(['AARQU00','LCOc1','RBc1', 'HOc1'], '2019-01-01')

print(data.tail())