Our TREP cannot connect RCC. Got Error: 0012 Unable to load openSSL Libraries.

nopporn.maneewong0
nopporn.maneewong0 LSEG
in TREP Infrastructure

My TREP cannot connect with RCC and got the following error about Error: 0012 Unable to load openSSL Libraries.


<TRDMAIN-TREP01.1.adh.sourceSSLDistribution.sslDispatcher.route_trce1.route.channel: Warning: Tue Mar 22 19:04:16 2022>

Mount failed (route "route_trce1", host "contrib1-apac1.platform.refinitiv.biz", port 443). Text:

<Impl/ripcsrvr.c:4659> Error: 0012 Unable to load openSSL Libraries.


We use Red Hat Enterprise Linux Version 6.3 with ADH Version trep3.3.0.L1 (ssl e5f0de7)


Is there anybody can help me on this issue ?

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Best Answer

  • wasin.w
    wasin.w admin
    Answer ✓

    Hello @nopporn.maneewong0

    According to the ADH readme file, the ADH server requires Linux OpenSSL v1.0.1 or higher for the TSA feature to connect to RCC/TRCE using TLSv1.2.

    Did the machine install the OpenSSL yet?

    Additionally, I highly recommend the client contacts the ADH support team to verify the configuration file and machine requirements. The client can contact the team directly via https://my.refinitiv.com/content/mytr/en/productsupport.html website.

    contact-adh-support.png


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