The most recent content from our members.
A few customers have asked recently on the best way to configure Salesforce so that it can send emails to a user/queue/distribution list when there are cases that have matches requiring review.
Recent question from a customer - posting here for the community. Issue: customer was not able to add the standard Salesforce field GenderIdentity from the Contact object to the CRS mapping wizard. The field did not show up.
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