The most recent content from our members.
...the event of disconnection? Hi, I am trying to flush out disconnect handling for an RSSL Consumer connecting to a UPA server and I have some questions. The connection type this question is relevant to is RSSL_CONN_TYPE_SOCKET. I am first wondering if there are any general guidelines on usage of rsslConnect and…
Hi, I'm writing a websocket multithread program in python to get real-time data from Refinitiv. One thread for sending request, receiving data and put them in a queue. The other thread is to handle the data in the queue.(put them in my database). Since sometimes the connection will disconnect for whatever reason. I wrote…
Hi, Recently, our user found that our chatbot was disconnected from one of the chatrooms it was supposed to be monitoring. The strange thing was that the icon was green, but the chatbot name itself was greyed out. See screenshot below: In contrast, when the chatbot is connected, it looked like this: The strange thing was…
Hi, I was running my python program to test the stability to get data through RTO(via internet).(it's not complete yet, still in development) And on last Saturday, the Websocket just closed without any error. So, my question is how do I write the program so that it re-connects after disconnection automatically? And isn't…
...when chatbot is disconnected? First off, thanks so much for providing the BOT Messenger API! Just to check, for cases when the chatbot gets disconnected due to unexpected reasons (e.g. network down, Refinitiv server down, etc), is there any way we can retrieve past chatroom messages that have been sent while the chatbot…
If you don't work on eikon over the weekend, There is a problem with eikon disconnection or shutting down. I wonder what it is about and how it can be prevented.
I have a C ETA consumer application which allows connections to be made to RTO. At the customer site, they lost their connection to RTO but it didn't recover as expected and had to be restarted. After restart the application worked as expected. The question I have is - if an RTO endpoint disconnects, can we just reconnect…
I am not able to hit refinitiv from PaSS and getting below error ResourceAccessException: 15:26:35.857: [APP/PROC/WEB.0] 2022-09-05 09:56:35 ERROR o.a.c.c.C.[.[.[.[dispatcherServlet] - Servlet.service() for servlet [dispatcherServlet] in context with path [] threw exception [Request processing failed; nested exception is…
We are connected to RTO 24/7 and we sometimes see connection errors during your maintenance window. When implementing a solution to reconnect, we didn't see that we could listen for connection errors and hence reconnect some time after seeing the event. Please advise if we can do this or pls raise an enhancement request.…
...ge state={'Stream': 'Closed', 'Data': 'Suspect', 'Code': 'UserAccessToAppDenied', 'Text': 'TREP authentication failed (1026, Request for token validatio Hi Developers Community I am running a Refinitiv web socket client, testing if it can consistently accept market data "forever"? after some long time connection is…
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