DSS API connection failed

shwetha.krishnaiah02

I am not able to hit refinitiv from PaSS and getting below error ResourceAccessException:

15:26:35.857: [APP/PROC/WEB.0] 2022-09-05 09:56:35 ERROR o.a.c.c.C.[.[.[.[dispatcherServlet] - Servlet.service() for servlet [dispatcherServlet] in context with path [] threw exception [Request processing failed; nested exception is org.springframework.web.client.ResourceAccessException: I/O error on POST request for https://selectapi.datascope.refinitiv.com/RestApi/v1/Authentication/RequestToken: Connection reset; nested exception is javax.net.ssl.SSLException: Connection reset] with root cause

15:26:35.857: [APP/PROC/WEB.0] java.net.SocketException: Connection reset

15:26:35.857: [APP/PROC/WEB.0] at java.net.SocketInputStream.read(SocketInputStream.java:210)

15:26:35.857: [APP/PROC/WEB.0] at java.net.SocketInputStream.read(SocketInputStream.java:141)

15:26:35.857: [APP/PROC/WEB.0] at sun.security.ssl.SSLSocketInputRecord.read(SSLSocketInputRecord.java:464)

15:26:35.857: [APP/PROC/WEB.0] at sun.security.ssl.SSLSocketInputRecord.decode(SSLSocketInputRecord.java:165)

15:26:35.857: [APP/PROC/WEB.0] at sun.security.ssl.SSLTransport.decode(SSLTransport.java:109)

15:26:35.857: [APP/PROC/WEB.0] at sun.security.ssl.SSLSocketImpl.decode(SSLSocketImpl.java:1397)

15:26:35.857: [APP/PROC/WEB.0] at sun.security.ssl.SSLSocketImpl.readHandshakeRecord(SSLSocketImpl.java:1305)

15:26:35.857: [APP/PROC/WEB.0] at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:440)

15:26:35.857: [APP/PROC/WEB.0] at sun.net.www.protocol.https.HttpsClient.afterConnect(HttpsClient.java:559)

15:26:35.857: [APP/PROC/WEB.0] at

Could you please help in resolving this issue, Is there any whitelisting required?

Jirapongse

@shwetha.krishnaiah02

It could be a network, proxy, or firewall issue. You can test the connection by running the simple Java example to connect to DSS. You can download Java examples from here.

You can also enable logging in Java. You may be able to see helpful information in the Java log. For example, you can enable debug logs using the following Java option.

-Djavax.net.debug=all 

Otherwise, you can try to access this URL: https://selectapi.datascope.refinitiv.com/RestApi/v1 via a web browser.