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I am using the python package refinitiv.dataplatform. I have logs created "refinitiv-dataplatform.YYYYMMDD.HH-MM-SS.log" I would like to disable this. How can I do it ?
Hi, Using rfa8.2.1.L1.linux.rrg C++ on Linux, I have seen that the AppLogger log file is not generated correctly if the application is executed using the full path to the executable. I have a ValueAdd Consumer application which configures application logging: \Logger\AppLogger\fileLoggerEnabled = true…
Our application uses slf4j-log4j for logging. Since integrating EMA, all application logging is muted, only EMA logging is output. How can I have EMA not overriding all the application logging configuration. I have seen…
Can we set the absolute path/relative path/base dir for the Ema log file EmaLog_pid.log?
I am setting up a new application using python and the RDP library to get snapshot data. Logging output from the RDP library is ignoring my application logger and output is send to the root of my project directory. How can I redirect the logging information to store this in a different directory?
Hi all, I have a question similar to https://community.developers.refinitiv.com/questions/6057/activate-full-message-logs-for-rssl-connections-in.html, but it's related to SSLED connections using RFA C++ 7. I have already configured the below settings: \Connections\Connection_SSLED\connectionType = "SSLED"…
Hello. I have just updated the EIKON python module ("eikon") to version 1.1.6.post3. This new version is causing duplicate log messages after calling the eikon.set_app_key() function. The issue did not exist in the older version that I was using (can't remember which version). Sample code to reproduce the problem: import…
Hi, I am trying to get the audit logs for a screened case with query { "query": "actionType==SCREENED_CASE;actionedByUserId=={{current-user-id}};eventDate>2010-01-01T00:00:00Z;eventDate<2020-01-01T00:00:00Z" }, every time i call this API i get no results in the body. My case-system id is: 5nzbfkcq73zq1eu0q8u4dbljf
Hi, How to deal with support issues? If we or our customers have issue and we send the log timings with user id, can Refinitiv look in their logs and troubleshoot the issue. This happened once for us when OnOpen call in the websocket connection never called back and we did not know what to do next? Is it possible to…
If I'm not mistaken, Eikon produces some folders with .txt files inside them as logs when requests are made through its API. Is there a way to change the location in which these are stored? Thanks in advance!
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