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Can't get Workspace for Web Side by Side quickstart guide to work

We are simply trying to follow https://developers.refinitiv.com/en/api-catalog/eikon/workspace-web-side-by-side-api/qsg, but are getting these errors (instead of the expected "Sxs Web is loaded" message). We've tested this on multiple browsers and operating systems (including testing on a private and normal browser window). We are also logged in to Workspace.

Specifically, our console log looks like this:

1675331364830.png


workspace#technologyside-by-side-api
1675331364830.png (454.5 KiB)
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@dmanoj

Thanks for reaching out to us.

I can run it properly by following the steps mentioned in the quick start guide.

1675670614701.png

According to the error messages, you may need to contact your Refinitiv account team or sales team to check your account's settings or permission.




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