question

Upvotes
Accepted
vikneshh avatar image
1 ●0 ●0 ●0

No refresh or update messages received for a particular ticker from Refinitiv

We have an application that subscribes to Refinitiv tickers to receive live rates which would then be used by our system for pricing products. As of today 13 March 2023, we have not received any refresh or update messages to update the fields pertaining to ticker "SORA=MAST". Please help to look into the issue and it would be much appreciated if the ticker is updated

ema-api#content
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

1 Answer

· Write an Answer
Upvotes
Accepted
Jirapongse avatar image
83.1k ●281 ●53 ●77

@vikneshh

Thanks for reaching out to us.

I ran the EMA example to subscribe to SORA=MAST. The example got a refresh message but it hasn't received update messages.

The latest update was sent at 00:59:15 GMT.

1678686828013.png

Therefore, you should be able to get a refresh message after making a subscription.

To verify the behavior of this RIC, please contact the Content Support team directly via MyRefinitiv.

I hope that this information is of help.


1678686828013.png (37.3 KiB)
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.