How to send alias names as part of a screening request?
rachana gavulla
Explorer
We have a use case where a customer can have multiple alternate names. Is it possible to screen the customer with the given name and alternate names through a single screening case?
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Best Answer
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Hi @rachana gavulla,
We can only send one name as part of a screening request however the name being sent is also screened against possible aliases of a record. You can also link cases with aliases, in case it makes sense for your use case. Please revert to me in case of any questions. Thank you.
Regards,
Ssneha Balasubramanian.
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