Error going from desktop.workspace to platform.deployed

Question

question

lucio.fiorin

1 ●0 ●0 ●1

Error going from desktop.workspace to platform.deployed

Hello,

I am using the Refinitiv Data Api. I have no issue running the following script on my machine (when Eikon Desktop is running)

import refinitiv.data as rd

rd.open_session('desktop.workspace')

rd.get_data(

universe=['USDSROISTNZ=R'],

fields=['PRIMACT_1']

)

I get a dataframe of the data that I am looking for, so all good.

When I try to run the following

rd.open_session('platform.deployed')

rd.get_data(

universe=['USDSROISTNZ=R'],

fields=['PRIMACT_1']

)

the code gets stuck and it does not give me any output or error, simply gets stuck (probably in an endless loop).

This is are the components of the refinitiv-data.config.json file. I am using the same app key (It's an Eikon Data API key). Url and Dacs are coming from the market data team in my company

"desktop": {

"workspace": {

"app-key": "#### APP KEY ####"

}

"deployed": {

"app-key": "#### APP KEY ####",

"realtime-distribution-system": {

"url" : " xxx.xx.xxx.x:xxxxx",

"dacs" : {

"username" : "xxxxxx",

"application-id" : xxx,

"position" : ""

}

Any idea what is happening?

refinitiv-dataplatform-eikon #technology refinitiv-data-platform

Jun 22, 2023 at 02:06 PM

10 |1500

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

raksina.samasiri Jun 30, 2023 at 04:41 AM

Hi @lucio.fiorin ,

Please be informed that the API key has been removed from the original post due to privacy, security concern.

0261ec7e62144c9a96840298d5e99e33dd5cxxx

Thanks,
AHS

Jirapongse Jul 07, 2023 at 08:24 AM

@lucio.fiorin

Hi,

Thank you for your participation in the forum.

Are any of the replies below satisfactory in resolving your query?

If yes please click the 'Accept' text next to the most appropriate reply. This will guide all community members who have a similar question.

Otherwise please post again offering further insight into your question.

Thanks,

AHS

wasin.w Jul 14, 2023 at 10:42 AM

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,

AHS

Answer 1 · 2023-06-22T16:32:30Z

umer.nalla

25.3k ●87 ●12 ●25

Hi @lucio.fiorin

I notice a space in your URL

ws:// xxx.xx.xxx.x:15000/WebSocket

If there is a space in your json file, please try removing it

ws://xxx.xx.xxx.x:15000/WebSocket

Jun 22, 2023 at 04:32 PM

10 |1500

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

lucio.fiorin Jun 22, 2023 at 04:37 PM

Hi,

Agree, the space was causing problems. Now it is able to connect.

I am trying the following code as suggested:

stream = rd.open_pricing_stream(

universe=['USDSROISTNZ=R'],

fields=['PRIMACT_1'],

on_data=display_data

)

but I get the following error(s)

[2023-06-22T17:22:42.786412+01:00] - [sessions.platform.deployed.0] - [DEBUG] - [36172 - ThreadOMMSTREAMING_PRICING_0.0] - [stream_connection] - [_on_message] - [OMMSTREAMING_PRICING_0.0] on_ws_message [{"ID": 5, "Type": "Status", "Key": {"Name": "USDSROISTNZ=R"}, "State": {"Stream": "Closed", "Data": "Suspect", "Code": "AlreadyOpen", "Text": "Request Rejected: Request key did not contain service Id."}}]

Answer 2 · 2023-06-22T14:23:02Z

nick.zincone

17.5k ●82 ●39 ●63

Hi @lucio.fiorin,

The 'platform.deployed' specification refers to sessions that connect directly to your own deployed streaming service. The 'deployed' configuration does not require an 'app-key'. If you are attempting to connect to your own deployed streaming service and want to get prices, you will need to utilize the pricing interfaces:

Example.DataLibrary.Python/Examples/1-Access/EX-1.01.03-PricingStream.ipynb at main · Refinitiv-API-Samples/Example.DataLibrary.Python · GitHub

Example.DataLibrary.Python/Examples/2-Content/2.02-Pricing/EX-2.02.03-Pricing-StreamingCache.ipynb at main · Refinitiv-API-Samples/Example.DataLibrary.Python · GitHub

Jun 22, 2023 at 02:23 PM

10 |1500

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Answer 3 · 2023-06-23T08:13:29Z

umer.nalla

25.3k ●87 ●12 ●25

Hi @lucio.fiorin

As your organisation's real-time servers probably have more than one service being published (and no default specified), you will need to specify the service you wish to consume data from

stream = rd.open_pricing_stream(
    universe=['GBP=', 'EUR=', 'JPY='],
    fields=['BID', 'ASK'],
    service='ELEKTRON_DD',
    on_data=display_data
)

Please check with your Market Data team that ELEKTRON_DD is indeed the correct service name to use.

Jun 23, 2023 at 08:13 AM

10 |1500

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

umer.nalla Jun 23, 2023 at 08:25 AM

@lucio.fiorin

Also, check your dacs id also does not have a leading space...

Answer 4 · 2023-06-26T03:20:17Z

lucio.fiorin

1 ●0 ●0 ●1

Hello,

I am using the exact same specification suggested by the market data team, not sure how they can get a result running the same script then.

I was able to add the logs, I get the following error (I redacted the realtime distribution system url

[2023-06-22T16:53:55.979009+01:00] - [DEBUG] - [sessions.platform.deployed.0] - [7636] | ThreadOMMSTREAMING_PRICING_0.0
[OMMSTREAMING_PRICING_0.0] try to reconnect over url ws:// xxx.xx.xxx.x:15000/WebSocket
[2023-06-22T16:53:55.980009+01:00] - [DEBUG] - [sessions.platform.deployed.0] - [7636] | ThreadOMMSTREAMING_PRICING_0.0
[OMMSTREAMING_PRICING_0.0] wait start connecting
[2023-06-22T16:53:55.980009+01:00] - [DEBUG] - [sessions.platform.deployed.0] - [7636] | ThreadOMMSTREAMING_PRICING_0.0
[OMMSTREAMING_PRICING_0.0] is connecting
[2023-06-22T16:53:55.982009+01:00] - [DEBUG] - [sessions.platform.deployed.0] - [7636] | ThreadOMMSTREAMING_PRICING_0.0
[OMMSTREAMING_PRICING_0.0] connect
    num_attempt : 3
    url         : ws:// xx.xx.xxx.x:15000/WebSocket
    headers     : ['User-Agent: Python']
    cookies     : None
    transport   : websocket
    subprotocols: ['tr_json2']
[2023-06-22T16:53:55.983012+01:00] - [DEBUG] - [sessions.platform.deployed.0] - [7636] | ThreadOMMSTREAMING_PRICING_0.0
[OMMSTREAMING_PRICING_0.0] on_ws_error: Exception: [Errno 11001] getaddrinfo failed
[2023-06-22T16:53:55.983012+01:00] - [DEBUG] - [sessions.platform.deployed.0] - [7636] | ThreadOMMSTREAMING_PRICING_0.0
[OMMSTREAMING_PRICING_0.0] on_ws_close: close_status_code=None, close_msg=None, state=StreamCxnState.Connecting

Jun 26, 2023 at 03:20 AM

10 |1500

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

raksina.samasiri Jun 30, 2023 at 04:40 AM

<AHS>

Hi @umer.nalla and @nick.zincone ,

Could you please check the follow-up question from the customer.

Answer 5 · 2023-06-30T07:47:44Z

nick.zincone

17.5k ●82 ●39 ●63

Hi @lucio.fiorin

Can you confirm there is no space in your actual IP? Appears to be there again:

url         : ws:// xx.xx.xxx.x:15000/WebSocket

Jun 30, 2023 at 07:47 AM

10 |1500

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Q&A Forum

question

Error going from desktop.workspace to platform.deployed

5 Answers

Write an Answer

question

Error going from desktop.workspace to platform.deployed

5 Answers

Write an Answer

Related Questions