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statusCode: 401

Hello, good morning. We have an external aplication integrated with WCO (by host "api-worldcheck.refinitiv.com", and apiKey, secretKey, groupId and actionedByUserId). From some days we're receiving error code 401 in the PILOT environment. we didn'g change any change in our code integration with WCO, so want to ask if the pilot credentials have expiration date, or so on. Is there anybody who can check our pilot credentials and confirm if they are active or not? Thanks a lot!

#productpilot-environment
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This issue has been addressed via email communication; it is that client is using invalid API credentials which is throwing them the 401-error response.

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Hi @gema.delpozo.contractor,

Thanks for reaching out to us!

Un-fortunately we are unable to locate your pilot account, can you please let us know the name of your pilot account so that we'll be able to verify the details.

Moreover, If the request has failed with 401. This can happen for a variety of reasons, such as:

  1. An invalid or expired API key,
  2. An invalid HMAC signature.
  3. Request timing issue/problem with the Date header value. The API client should ensure a correctly synchronized clock is used to generate request timestamps.
  4. Incorrect JSON payload formation at the customer’s end that can cause them to observe 401 responses.


Thanks

Sai

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What data do you need to locate my pilot account? thanks

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Please let us know the name of your pilot account or client admin contact of your pilot account.

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Hello, as I think this is a public site, is it possible to share this data to you by email?

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Please send the details to my email address anisetti.saikiranreddy@lseg.com

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