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shreesharma avatar image
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Error on handshake url http://localhost:9000/api/handshake : DesktopSessionError(1, 'Status code 400: App key is incorrect')

Hello,
It is bit strange that the same code with opening session via desktop workspace fetched news headlines data and for 2 days it throws credentials errors again: 1704966552946.png


I tried to disable the eikon api key in my desktop workspace in api key generator and tried with a new key in config, It still doesn't works anymore, Unfortunately.

Since this desktop.workspace picks key itself via the Refinitiv workspace app running in the background. This is causing a lot of issues unnecessarily. Is there any update that leads to this continuous issue?

Kindly provide a permanent fix to this.


#productapp-keyerror-400
1704966552946.png (120.7 KiB)
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raksina.samasiri avatar image   raksina.samasiri

<AHS>

case number 13214913 is not solved yet, extend the triage for a week

Jirapongse avatar image   Jirapongse

@shreesharma

Hi,

Thank you for your participation in the forum.

Is the reply below satisfactory in answering your question?

If yes please click the 'Accept' text next to the reply. This will guide all community members who have a similar question.

Otherwise please post again offering further insight into your question.

Thanks,

AHS

wasin.w avatar image   wasin.w

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,


AHS


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raksina.samasiri avatar image
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Hi @shreesharma ,

Thank you for participating in the forum, case number 13214913 was raised on your behalf and support team is going to contact you to assist on this.

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