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Sporadic Error: [{"error":"MEDIA_CHECK_CONTENT_RETRIEVAL_FAILED","cause":"Failed to retrieve Media-Check articles content."}] - SEQ-case-mediacheck-metadata-articles

Hello Everyone

I am writing to report a critical issue we are facing with one of your API endpoints - SEQ-case-mediacheck-metadata-articles, which is impacting our operational efficiency.

We utilize this endpoint to process hundreds of news articles daily in bulk, in alignment with the design and purpose of your API.
However, we are repeatedly encountering an error that significantly disrupts our workflow:

[{"error":"MEDIA_CHECK_CONTENT_RETRIEVAL_FAILED","cause":"Failed to retrieve Media-Check articles content."}]

Endpoint SEQ-case-mediacheck-metadata-articles
caseSystemId: 5jb7olliwan21ih6g6tb053cs
articleId: am2_newsroom_nNRArrt0rv|20240212T061309,264+0000|Icb309100c96d11eebca2995a2bf0a6e1

1709563231719.png
This error appears to be related to certain articles lacking content on your platform, leading to failed requests. The absence of content for these articles is causing delays in our screening processes, as we rely heavily on the API for our operations. We have observed that this issue is not isolated but recurring, affecting a substantial number of requests each day

caseId: 5jb7olliwan21ih6g6tb053cs

publicationDate: 2024-02-12

title: Rio's neighborhoods: do you know the origin of their names?

sourceName: NoticiasFinancieras - English

timestamp (our plataform): 2024-02-19 15:38:02.859

Our primary request is to seek your assistance in resolving this issue on your platform.
Could there be a way to bypass or handle the error 500 more gracefully when one or more articles lack content?

Thank you in advance for your attention and prompt response to this matter.
Please let us know if you require any additional information to investigate this situation

Sincerely,

André

#technologyworld-checkscreeningworldcheck-one-api
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Hi @apmartins ,

Thanks for reaching out to us!

Please allow us to verify the above details, will get back to you if we need any additional information.

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Hi @apmartins ,

Could you please confirm if you are facing this issues with any other article id or with just this specific article id ?

If yes, kindly provide other article id's as well to check this issue further.

Thanks

Vivek Pandey

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Hello Pandey
Sure, we'll put some other examples here:

caseSystemId: 5jb7olliwan21ih6g6tb053cs
articleId:am2_newsroom_nNRArr9y0r|20240209T200055,164+0000|Ief2262d0c78511ee8737b28f912a98e0
publicationDate: "2024-02-09T20:00:55.000"
title: MIL-OSI Europe: Debates – Thursday, 8 February 2024 – Strasbourg – Provisional edition
sourceName: ForeignAffairs.co.nz (New Zealand)
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caseSystemId: 5jb7rvzdnl4j1iha21ja7lnt2
articleId:am2_newsroom_nNRArrfuxb|20240210T063506,700+0000|I879dd8c0c7de11ee90a9b32f74dc3b27
publicationDate: "2024-02-10T06:35:06.000Z"
title:"United States Courts Opinion: United States Bankruptcy Court Southern District of New York: 21-01216 - AJ Ruiz Consultoria Empresarial S.A. v. Bank..."
sourceName: Pakistan Law Reporter
1709657193245.png


1709657193245.png (84.6 KiB)
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Hi @apmartins ,

Thanks for providing this details .

We are expecting that content which you are unable to see it might be because content's information is not available from publisher side .

Can you please let us know when you are free so that we can schedule call for further investigation.

Kindly provide your email id as well.

Thanks

Vivek Pandey

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Hello @Pandey Vivek ,

For sure, we can arrange to discuss this tomorrow during the day.
However, I should mention that I am not directly involved in that investigation.
Therefore, I will ensure to include my colleagues who are actively working on this issue.

This way, you'll be able to converse with them directly. They are well-versed in all the specifics regarding this matter and will provide you with the detailed insights you need.

Looking forward to our conversation.

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HI @apmartins ,

Thanks for letting us know.

Kindly share availability and email id of the individual for the same so that we can schedule call to discuss more on this.

Thanks

Vivek Pandey

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Hi @apmartins ,

Thanks for email.

please ignore above email.

Thanks

Vivek Pandey

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Being followed via support ticket.
Still waiting on closure.

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Hi @apmartins ,

I wanted to extend my sincerest apologies for any inconvenience our recent issue may have caused you. Your concerns are of utmost importance to us, and we are diligently working to address them.


I understand the urgency of the matter and want to assure you that we have been actively following up with our product team. They are currently investigating the issue to identify the root cause and find a resolution as quickly as possible.

Rest assured, as soon as we receive any updates or information from the product team, we will promptly reach out to you with the details.

Once again, I apologize for any disruption this may have caused, and thank you for your patience and understanding as we work to resolve this matter.

Thanks

Vivek Pandey

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