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wosldka avatar image
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Eikon System Test Fail : Domain Connection Check - Private Network: Failure

I'm trying to install Eikon on my desktop, but this system test fails due to some private network issue, which I don't understand what to do. Can anyone help please?


eikon-error.pngeikon-error2.png




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eikon-error2.png (383.7 KiB)
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wasin.w avatar image   wasin.w

Hello @wosldka

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?


If so please can you click the 'Accept' text next to the appropriate reply? This will guide all community members who have a similar question.

Thanks,


AHS

aramyan.h avatar image   aramyan.h

Hi,

Please be informed that a reply has been verified as correct in answering the question, and marked as such.

Thank you,

AHS


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raksina.samasiri avatar image
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Hi @wosldka ,

Thank you for posting the question in this forum. However, this forum is dedicated to an API usage question hence, the moderators on this forum do not have deep expertise in the Eikon application technical error. Such expertise is available through Refinitiv Helpdesk, which can be reached via MyRefinitiv. To be of help, ticket number 13380037 was raised on your behalf and the support team is going to contact you directly to assist with this.

Hope this helps and please let me know in case you have any further questions.

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