Hi, We are experiencing issues with the screening service since today, these are the details of the problem:
The URL for API Production is: rms-world-check-one-api.thomsonreuters.com
API Key: 0b7990d5-e938-46fd-9608-6c81f924456b
API Secret: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Authorization: Signature keyId="0b7990d5-e938-46fd-9608-6c81f924456b",algorithm="hmac-sha256",headers="(request-target) host date",signature="V+ZiFKQ7vKTOqcuHygMXIpWENZJTldJdBx8b6rLIEEg="
The error received:
404 Not Found.
The full adreess is:
rms-world-check-one-api.thomsonreuters.com/v1/groups and we made a get to obtain the ID, this same application in our development environment works fine with the Pilot URL.
As this is the first time that we need to interact with you for production issues, could you please specify if you need any further information in order to help us to solve it?
Appreciate your response as soon as possible as this is stopping our customer onboarding service.