[NiProvider] Login rejected. Non-consumer attempting login (JAVA)

I'm trying to connect and publish data to TREP, but getting this error.

RDMLogin stream was closed with status message

State: Closed / Suspect / None / 'Login rejected. Non-consumer attempting login.'

For this requirement I'm using Elektron SDK Java API NiProvider, as shown in this example
com\thomsonreuters\ema\examples\training\niprovider\series100\example100__MarketPrice__Streaming\NiProvider.java

Is there anything wrong with the DACS account setting?

Find more posts tagged with

java

elektron

publish

elektron-sdk

refinitiv-realtime

non-interactive-provider

Accepted answers

pimchaya.wongrukun01

Hello @hanhuitan

"Error text Error - exceeded initialization timeout (5 s)

Severity: Error Text: login failed (timed out after waiting 45000 milliseconds) for IP:14003)"

According to the message above, it is possible that the ADH machine goes down or it is a wrong ADH's IP and port which your application uses, please check with ADH's administrator if your infrastructure is owned by your company or Thomson Reuters Account team if your infrastructure is owned by Thomson Reuters who can help you to verify this.

If ADH is up but your application cannot connect to ADH, please follows the step:

1) Please check with ADH's administrator/Thomson Reuters Account team that ADH has been configured to support the service that
your NI provider publishes on. For example, example100__MarketPrice__Streaming\NiProvider.java use the service named NI_PUB so
ADH configuration must contain NI_PUB
service. Please refer to TREP
Configuration for NI Providers which provides configuration steps apply to
existing TREP installations to configure a service for NI Provider applications.

2) if 1) has been done already, the problem still occurs, use the telnet command tool to verify that your NI provider
machine can connect to the ADH machine (telnet <ADH host>
<port>).

- If the telnet fails that means there is
network/connectivity problem, please contact your network admin.

- If the telnet succeeds but NI Provider still
can’t connect to ADH, contact your network admin to verify if there is
any firewall blocking the messages sent/received between NI Provider
machine and ADH machine.

All comments

moragodkrit.chumsri_1

@hanhuitan

What port you are using? If you are using 14002 which is default port for RSSL consumer,please change it to new port for Non Interactive Provider. Default could be 14003 but I suggest you confirm with your infra admin team.

hanhuitan

@moragodkrit.chumsri_1

Thanks for your reply, I changed to default port 14003. Now its trying to initialize channel but getting timeout error.

Error text Error - exceeded initialization timeout (5 s)

Severity: Error
Text: login failed (timed out after waiting 45000 milliseconds) for IP:14003)

David Thomas

Hello @hanhuitan

It looks as if you were trying to connect your provider to and ADS server; As a provider it needs to connect to an ADH that has been configured for the service you want to publish on, see "TREP Configuration for NI Providers". As Moragodkrit mentioned if you have an infra admin team I suggest you contact them to set this up.

pimchaya.wongrukun01

Hello @hanhuitan

"Error text Error - exceeded initialization timeout (5 s)

Severity: Error Text: login failed (timed out after waiting 45000 milliseconds) for IP:14003)"

If ADH is up but your application cannot connect to ADH, please follows the step:

2) if 1) has been done already, the problem still occurs, use the telnet command tool to verify that your NI provider
machine can connect to the ADH machine (telnet <ADH host>
<port>).

- If the telnet fails that means there is
network/connectivity problem, please contact your network admin.

pimchaya.wongrukun01

Hello @hanhuitan

If you
or your infrastructure/ADH admin team require further help regarding
ADH, please submit the query to ADH support team via my Account, https://my.thomsonreuters.com/
.After you log in, click "RAISE A CASE" then "Product
Support". Then, select your subject e.g. “I need help with an installation
or upgrade”. At “Select product”, select ADH i.e. “ADH-Advanced Data Hub”. If you cannot access the web site or submit the
query, please send an email to rdc.administrator@thomsonreuters.com

Nipat Kunvutipongsak

Have you tried testing connectivity as suggested by Pimchaya?

EXPLORE OUR SITES