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rob84 avatar image
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POP server & error 400

I've been using the python API and would like to find out whether Eikon has a POP server in South Africa, or have I been requesting data from the US every time? I'm considering setting up a virtual machine in the US to potentially improve data pulling time & unexpected error400 issues (your comments on this would also be much appreciated). Please use richardt@rezco.co.za in all corespondence

Thanks.

eikoneikon-data-apipythonrefinitiv-dataplatform-eikonworkspaceworkspace-data-apierror-400
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moragodkrit.chumsri_1 avatar image   moragodkrit.chumsri_1

Hi @rob84,

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?

If so please can you click the 'Accept' text next to the appropriate reply. This will guide all community members who have a similar question.

Thanks,

AHS

veerapath.rungruengrayubkul avatar image   veerapath.rungruengrayubkul

Hi @rob84,

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?


If so please can you click the 'Accept' text next to the appropriate reply. This will guide all community members who have a similar question.

Thanks,
AHS

Nipat Kunvutipongsak avatar image   Nipat Kunvutipongsak

Hello again!

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?

If yes please click the 'Accept' text next to the reply. This will guide all community members who have a similar question. Otherwise please post again offering further insight into your question.

Thanks,

AHS

chavalit-jintamalit avatar image   chavalit-jintamalit

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such. Thanks, AHS

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Alex Putkov.1 avatar image
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@rob84
I don't believe setting up a virtual machine in the US will help. First I don't think the timeout manifesting in HTTP 400 error has anything to do with how far you are from the POP. Second the POP you're routed to is not determined by the IP address of your machine. Eikon users site affinity. A user is permanently associated with a specific Thomson Reuters data centre. Since you're based in South Africa, your Eikon account is associated with EMEA data center in London. If you install Eikon on a machine in the US and log in with your Eikon account you'll be routed to the EMEA data center and not to the one in the US.

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