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ramzi.ajroudi avatar image
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Getting the case system Id by the custom field

Is it possible to get the system case Id by the custom field?

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1 Answer

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Prabhjyot avatar image
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@ramzi.ajroudi,

You can get the caseSystemId using the caseId. It is not possible to fetch the caseSystemId using the custome fields.

User the below API call to acheive the caseSystemID -
If using postman collection v1.3 - SEQ-3: Get the system ID of a case

if using postman collection v1.5 - SEQ-case-retrieve: Get the system ID of a case

Can you please elaborate a bit more on your concern, so that we may understand what exactly are you trying to acheive?

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