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While generating API key for python, I got server error(400)

Until a couple of weeks ago, I could get data.

Could you solve this issue as soon as possible?

Best regards,

eunji

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Hi @eunjib,

Could you please provide details/screenshots describing what you are doing to generate this error?

1. To create an App key for my Eikon, I ran the App key Generator app.

2.

3. Clicking 'accept' button

4.I Got error

Thanks @eunjib,

Yes, @Alex Putkov. provided an answer below that this is a known issue with some additional information for you.

1 Answer

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@eunjib
What you experienced is a known issue, which has been previously reported by another client and which is being worked on. To keep track I have opened service case 06763156 on your behalf with Thomson Reuters Helpdesk. You will be contacted by Thomson Reuters Support organization, which will keep you informed on the progress.

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Here this is the additional result investigation:

Issue was caused by a limitation of 50 characters for the APPKEY ID that consists of Company Name + App Name.

Development has fixed the issue.