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eunjib avatar image
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While generating API key for python, I got server error(400)

Until a couple of weeks ago, I could get data.

Could you solve this issue as soon as possible?

Best regards,

eunji

eikoneikon-data-apipythonrefinitiv-dataplatform-eikonworkspaceworkspace-data-apierror-400
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nick.zincone avatar image nick.zincone

Hi @eunjib,

Could you please provide details/screenshots describing what you are doing to generate this error?

eunjib avatar image eunjib nick.zincone

1. To create an App key for my Eikon, I ran the App key Generator app.

2.

3. Clicking 'accept' button

4.I Got error

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nick.zincone avatar image nick.zincone eunjib

Thanks @eunjib,

Yes, @Alex Putkov. provided an answer below that this is a known issue with some additional information for you.

wasin.w avatar image   wasin.w

Hello @eunjib

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?

If so please can you click the 'Accept' text next to the appropriate reply. This will guide all community members who have a similar question.

Thanks,

AHS

Nipat Kunvutipongsak avatar image   Nipat Kunvutipongsak

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,

AHS

1 Answer

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Alex Putkov.1 avatar image
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@eunjib
What you experienced is a known issue, which has been previously reported by another client and which is being worked on. To keep track I have opened service case 06763156 on your behalf with Thomson Reuters Helpdesk. You will be contacted by Thomson Reuters Support organization, which will keep you informed on the progress.

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Nipat Kunvutipongsak avatar image Nipat Kunvutipongsak

Here this is the additional result investigation:

Issue was caused by a limitation of 50 characters for the APPKEY ID that consists of Company Name + App Name.

Development has fixed the issue.

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