Token retrieve error

Question

Question by Catherine Wong · Jul 25, 2018 at 04:47 AM · token

I couldn’t retrieve a token because I got an error on User Name. Why doesn’t my ID work?

0

10 |1500 characters needed characters left characters exceeded

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Answer 1 · 2018-07-25T11:25:01Z

Best Answer

Answer by Monika.Stankovic · Jul 25, 2018 at 11:25 AM

For an ID to work below criteria should be met:

ID needs to be entered in the correct Datastream format – in capitals starting with a Z (for example ZABC123).
Access to DSWS requires permission to be added to the ID. If you don't have it you would need to contact your account team.

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10 |1500 characters needed characters left characters exceeded

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Answer 2 · 2018-07-26T09:43:10Z

Answer by Catherine Wong · Jul 26, 2018 at 09:43 AM

Thank you. Now I received a token, but it seems to be way too long.

How long is the token supposed to be ?

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Answer 3 · 2018-07-27T03:44:14Z

Answer by Monika.Stankovic · Jul 27, 2018 at 03:44 AM

The Token is 256 characters long.

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