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Excel add in dll

I'm having problem with excel add in. After eikon has been installed, I could see that the add in is loading during Excel start. However, no tab appears. Add in was active in the Excel Options. Disable/enable did not solve the problem. At some point I clicked Remove, and now I cannot find how to add it.

FAQ page says to look for ThomsonReuters.CommonOffice.Shim.dll or EikonOfficeShim.dll but I don't see those files. Where should I look for the add in file?

Thanks

eikoneikon-data-apipythonrefinitiv-dataplatform-eikonworkspaceworkspace-data-apiexceleikon-for-office
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Hello @igorg

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query? If yes, please click the 'Accept' text next to the reply. This will guide all community members who have a similar question. Otherwise please post again offering further insight into your question.

Thanks,

AHS

@igorg

Hi,

Thank you for your participation in the forum.

Is the reply below satisfactory in resolving your query?

If yes please click the 'Accept' next to the appropriate reply. This will guide all community members who have a similar question. Otherwise please post again offering further insight into your question.

Thanks,

AHS

Hello @igorg

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,

AHS

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This issue is machine specific and requires troubleshooting, which cannot be done on the forum. I suggest you contact Thomson Reuters Helpdesk by either calling the Helpdesk number in your country or by using Contact Us capability in your Eikon application. The Helpdesk will be able help you.

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ok, I found the file (basically re-installed everything). But add in is still not visible.

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Did you check Manage/Excel Add-ins/Add-Ins available or Control Panel/Programs and Features/AddRemove Programs?

what for ?

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thank you

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