Server error: Could not create application. An application with the same name or ID may already exist

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Question by pn · Aug 22, 2018 at 09:33 AM · python api eikon app key generator

Server error: Could not create application. An application with the same name or ID may already exist

My app key for Python does not work any more, and when I try to generate a new key using the app key generator in Eikon I get a Server error, saying that an application with the same name or ID may already exist, regardless of what name I try for the key.

app-key.png (49.1 KiB)

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Answer 1 · 2018-08-22T10:38:15Z

REFINITIV

Answer by Zhenya Kovalyov · Aug 22, 2018 at 10:38 AM

I have reported the issue to the product manager, they will be in touch shortly.

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mjoshi · Oct 09, 2019 at 10:07 PM 0

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I see the same error. How do you resolve this?

Answer 2 · 2019-07-31T05:14:11Z

Answer by swang · Jul 31, 2019 at 05:14 AM

Hi, any updates on this issue? I have the same problem

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REFINITIV

Alex Putkov. ♦♦ · Jul 31, 2019 at 06:59 PM 0

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@swang
I would suggest restarting your Eikon application. If the issue persists after the restart, then contact Refinitiv Helpdesk by either calling the Helpdesk number if your country or by using Contact Us capability in your Eikon application.

Answer 3 · 2019-10-09T22:14:10Z

Answer by mjoshi · Oct 09, 2019 at 10:14 PM

Here is the error I see:

1570659202948.png (83.9 KiB)

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REFINITIV

chavalit.jintamalit ♦♦ · Oct 10, 2019 at 02:51 AM 0

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Hi @mjoshi

"eikon" app name was taken.

Please try using other meaning full app name.

mjoshi chavalit.jintamalit ♦♦ · Oct 10, 2019 at 08:39 PM 0

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I did try using another name. It gives same error, whatever name I use.

Answer 4 · 2019-12-23T16:08:41Z

Answer by nikosmarka · Dec 23, 2019 at 04:08 PM

I've been having the exact same problem(I've tried restarting and changing the name). Any updates?

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Answer 5 · 2020-01-02T16:51:43Z

REFINITIV

Answer by zoya.farberov · Jan 02 at 04:51 PM

Hello @nikosmarka,

Is the name you are trying to assign to yourself fairly common? It looks like this app name is already assigned to someone else.

Have you tried a name that is more distinct, such as NikosApp1? Please try something unlikely to be assigned, and let us know if this succeeds for you?

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Server error: Could not create application. An application with the same name or ID may already exist

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