@manjusha.batchu,

Hi,

Can you tell me exactly when is previously?

Also, to explain you the update case API -

Suppose below is your existing case details with secondary fields as shown-

Scenario 1:

Name: Donald Trump

secondaryFields[

{ "typeId": "SFCT_1", "value": "MALE", "dateTimeValue": null },

{ "typeId": "SFCT_2", "value": null, "dateTimeValue": "1961-12" },

{ "typeId": "SFCT_3", "value": "USA", "dateTimeValue": null },

{ "typeId": "SFCT_4", "value": "IND", "dateTimeValue": null },

{ "typeId": "SFCT_5", "value": "ABW", "dateTimeValue": null}

]

Scenario 2: Now If i want to update the case by only changing the name to Vladimir Putin and I don't pass the above secondary fields in the update case request payload, the secondary fields will be lost and will be updated to blank.

Name: Vladimir Putin

secondaryFields[]

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Basically, the update case updates the case with the data or fields that you're passing in the request if you wish to keep Secondary fields of a case as same and would want only certain data to be changed you must include the secondary fields/custom fields in your request payload and not pass it empty, if you pass it empty it will be overwritten to blank!

Hope this answers your query.

Feel free to reach out if you need further explanation on this!

Thanks,

Mehran Khan

API Technical Consultant

@Mehran.Ahmed Khan
The word previously terms 3-4 weeks ago.so if in this case, i need to pass the entire fields data even though i need to update a single name field. i think that would burdens the payload data and probably leads to poor performance.
the above mentioned Scenario 2 will misleads the case i think. since on update API calls we need to update the necessary fields and the remaining should be same. Hope you got my point.
thanks in advance.

@manjusha.batchu,

I totally understand your point, but when you pass secondary fields as empty while updating the desired fields, the API would think that you're updating the secondary fields to empty as well, and I don't believe it would cause any performance issue as our APIs are designed to handle payloads with/without secondary or custom fields in them.

Regards,

Mehran Khan

@manjusha.batchu,

Just wanted to check with you if you have all the information you need or do you require a more detailed explanation on this topic?

Thanks,

Mehran Khan

@Mehran.Ahmed Khan

yeah. thanks for the info. i have modified the code accordingly.