Handshake Error.

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Question by jr123 · Oct 02, 2018 at 02:25 PM · eikon eikon-data-api workspace python workspace-data-api refinitiv-dataplatform-eikon app-key handshake initialization

Handshake Error.

Hi, I am getting the following error when I run ek.set_app_key().

I did not have this issue when running ek.set_app_id().

It does not seem to affect performance, but wondering what I can do to resolve. Thank you.

Error on handshake port 36036 : HTTPConnectionPool(host='localhost', port=36036): Read timed out. (read timeout=2.0)

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Zhenya Kovalyov ♦♦ · Oct 03, 2018 at 07:48 AM 0

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@jr123 could you execute this and post the output?

tr.get_port_number()

Also, if you go to Help > Event logs, go to Local Logs, select Today and SxS, and hit Open

Scroll to top and post the screenshot of this as well please

screenshot-2018-10-03-at-124642.png (472.4 KiB)

jr123 · Oct 03, 2018 at 09:26 AM 0

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Hi @Zhenya Kovalyov,

Thank you for the response.

ek.get_port_number() returns '36036'

How can I access the event log on a mac?

Regards, J

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Zhenya Kovalyov ♦♦ jr123 · Oct 03, 2018 at 09:34 AM 0

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@jr123 what's you eikon api proxy version? when you are running it, which url does it show in the DATACENTER field?

screenshot-2018-10-03-at-143247.png (76.2 KiB)

jr123 jr123 · Oct 03, 2018 at 09:39 AM 0

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Hi @Zhenya Kovalyov,

version 1.0.73

data center field: AMERS1

data center URL: http://localhost:36036/api/v1/data

untitled.png

untitled.png (26.9 KiB)

Answer 1 · 2018-10-18T05:34:50Z

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Best Answer

Answer by Zhenya Kovalyov · Oct 18, 2018 at 05:34 AM

@jr123I think you need to update the API proxy version. I will send you an email with the details.

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Answer 2 · 2018-10-03T11:00:20Z

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Answer by Zhenya Kovalyov · Oct 03, 2018 at 11:00 AM

@jr123 I think you need to update the API proxy version. I will send you an email with the details.

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jr123 · Oct 03, 2018 at 06:10 PM 0

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thanks @Zhenya Kovalyov

Handshake Error.

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