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Question by shaozb · Dec 10, 2018 at 01:49 AM · treprfarfa-apilog-in

login failed in c++ example "start consumer"

when i run c++ example "start consumer", it always login failed. I think there must be something wrong in the configure file. all the log the configuration are in the attachments.start-comsumer-login-problem.zip

start-comsumer-login-problem.zip (3.6 KiB)
start-comsumer-login-problem.zip (3.6 KiB)

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shaozb · Dec 10, 2018 at 04:02 AM 0
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After change the configuration, the result is "login denied".

login-denied.zip

but i am sure the name is correct. something wrong ?

login-denied.zip (2.4 KiB)
1.png (29.5 KiB)
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umer.nalla ♦♦ · Dec 10, 2018 at 07:08 AM 0
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Moved to RFA

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umer.nalla ♦♦ · Dec 13, 2018 at 10:30 AM 0
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Hello @e3bf726e-94a3-4c7d-bcfa-0b9640b02e90

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?

If yes please click the 'Accept' text next to the reply. This will guide all community members who have a similar question. Otherwise please post again offering further insight into your question.

Thanks,

-AHS

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Answer by umer.nalla · Dec 10, 2018 at 07:19 AM

Hi @e3bf726e-94a3-4c7d-bcfa-0b9640b02e90

According to your 2nd log file - the API is able to connect to a server. Unfortunately, the permission system the server is using does not recognise your user name of horizon_uat

Please speak to your Market Data team (for internally managed systems) or Refinitiv account manager to confirm your username.
Perhaps you are connecting to the wrong server environment? Many clients have separate UAT and Production environments - each with its own permission system, so a uat username will not work on a Production server.

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